Dylan Steward
Williamsburg
Summary
Seasoned Product Support Manager with a comprehensive background in product lifecycle management and customer support. Possess substantial experience in identifying opportunities for product improvement, solving complex technical problems, and leading cross-functional teams. Known for strategic planning abilities, communication skills, and ability to maximize customer satisfaction levels. Previous work has consistently resulted in improved product quality and enhanced user experiences.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
Work History
Product Support Manager
Milacron
Batavia
10.2025 - Current
- Provided technical support for product inquiries and troubleshooting requests.
- Assisted customers in understanding product features and functionalities.
- Collaborated with engineering teams to resolve product-related issues.
- Inspect and ensure quality control
- Provide training and leadership
Product Support Specialist
Milacron
Batavia
10.2021 - 10.2025
- Provided technical support for product inquiries and operational issues.
- Collaborated with engineering teams to resolve complex product challenges.
- Documented customer interactions and feedback for continuous improvement.
- Research old products that are still in production.
- Find solutions to down machines by finding parts or updating to more modern technology.
- Basic hydraulic troubleshooting
- Training.
Machine Assembler
Milacron
Batavia
09.2017 - 10.2021
- Assembled machinery parts according to detailed specifications and blueprints.
- Operated hand tools and power tools to complete assembly tasks efficiently.
- Collaborated with team members to ensure smooth workflow on assembly line.
- Complete rebuild on injection molding machines from 55ton-4500 ton.
- Tear down and inspection on injection molding machines.
- Level and Parrel on injection molding machines from 55ton-4500ton
- Hydraulic cylinder repair.
- Hydraulic pump repair.
- Pneumatic component repairs.
- Basic Pm maintenance on injection molding machines.
- Blueprint and engineering print reading capabilities.
- Standard and metric scale reading.
- Knowledge of hand tools, hydraulic tools and air tools. Porta powers and precision levels.
- Overhead crane operations and lift training.
- Lockout Tagout trained.
Field Service Technician
Cox Technical Services
Batavia
09.2012 - 09.2017
- Travel the USA working on Milacron injection molding machines from 55ton-4500 ton.
- Basic Pm of injection molding machines.
- Perform onsite total tear down and inspection of injection molding machines.
- Total rebuild of injection molding machines.
- Cylinder rebuild and repair.
- Pump rebuild and repair.
- Level and parrel injection molding machines.
- Basic hydraulic troubleshooting.
- Work with riggers on installing and moving injection molding machinery.
Education
Western Brown
Mount Orab, OHSkills
- Technical support
- Product troubleshooting
- Quality control
- Customer training
- Basic Pm maintenance
- Tear down and rebuild on machinery
- Cylinder tear down and rebuild
- Level and parrel of machinery
- Overhead crane operations
- Clamp and injection machine repair
- Horizontal and vertical machine repair
- Pneumatic component repair
Affiliations
- Drag racing and car enthusiasts.
- Drag race on weekend.
- Work in my shop on my free time
- Home improvement projects
- Spend time with family and friends.
References
References available upon request.
Timeline
Product Support Manager
Milacron
10.2025 - Current
Product Support Specialist
Milacron
10.2021 - 10.2025
Machine Assembler
Milacron
09.2017 - 10.2021
Field Service Technician
Cox Technical Services
09.2012 - 09.2017
Western Brown