Dylan St. Jean

• Oversee daily operations of the Otolaryngology & Head and Neck Surgery clinic, supervising nursing staff and supporting optimal patient care delivery.
• Implemented process improvements including automated inventory tracking and workflow automation systems to enhance efficiency, reduce waste, and ensure resource availability for over 1500 reusable instruments.
• Maintains current knowledge of and ensures compliance with all regulatory and professional standards of care
• Operational Performance – Assists the Ambulatory Clinic Manager in daily clinical and operational aspects of the clinic including staff scheduling and monitoring of provider clinic schedules to ensure effective resource management and quality improvement through monitoring of clinic key performance indicators.
• Collaborates with the Ambulatory Clinic Manager, Senior Administrator/Director, and Physician leadership to establish patient care standards and evaluates staff compliance. Serves as a mentor for excellence in clinical practice and patient and employee satisfaction.
• Maintains a safe and caring environment for patients that is conducive to positive health teaching and maintenance, meeting patient and family expectations for care while implementing mechanisms to ensure culturally specific care. Responds to patient and family concerns or complaints with sensitivity and compassion in a timely fashion.
• Uses findings from patient and staff satisfaction surveys, complaints, and patient safety events/root cause analysis to plan and improve patient care using active mentoring and performance management strategies including MDI (monitoring daily improvement) boards.
• Assists with hiring, education and performance evaluation of the staff. Works with the Clinic Nurse Manager/Practice Manager and Human Resources in performance management counseling and discipline of staff.
• Creates and maintains a supportive work environment for the entire team. Creates and maintains an atmosphere of respect and courtesy toward patients, staff and colleagues.
• Makes recommendations and provides opportunities for growth and development of personnel and arranges for appropriate education and training of staff.
• Maintain clinical relevance, demonstrating self-development by keeping current on a variety of clinical, management and health care topics.
• Promotes a level of professionalism in clinic, both in culture and appearance. Motivates academic pursuit and continuing education on the part of the staff by establishing and meeting service based certification goals.
• Coordinate surgical scheduling, pre-operative preparation, and post-operative follow-up.
• Conduct telephone triage and provide direct patient care and education to enhance patient understanding and compliance.
• Serve as liaison between physicians, staff, and patients to facilitate clear communication and continuity of care.
• Maintain accurate and up-to-date medical documentation, including patient history, labs, and visit notes.
• Lead departmental implementation of the Beaker project, training and supporting team members in new workflows.
• Represent department in the Health System JIT project, contributing to process improvement and clinical efficiency initiatives.
• Mentored junior nursing staff, fostering skill development and promoting adherence to best practices.
• Led quality improvement initiatives aimed at enhancing patient outcomes and operational efficiency in clinic settings.
• Evaluated clinical protocols regularly, ensuring compliance with regulatory standards and institutional policies.
• Developed strong rapport with patients, fostering trust and open communication for better understanding of their concerns.
• Assisted physicians during examinations and procedures, providing expert clinical support as needed.
• Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.

• Delivered advanced critical care for surgical and trauma patients in a high-acuity environment.
• Assessed, monitored, and documented patient conditions; ordered and interpreted diagnostic tests.
• Collaborated closely with interdisciplinary teams to coordinate patient care and implement treatment plans.
• Served as Trauma Resource Nurse (TRN) providing leadership and expertise during trauma activations.
• Administered Continuous Renal Replacement Therapy (CRRT) and other advanced therapies.
• Precepted and mentored new staff, fostering professional growth and clinical competency.
• Contributed to the Trauma Narrator Work Group, helping integrate a trauma flow sheet into the EPIC system.
• Twice recognized as Nurse of the Month (October 2021, August 2022).

• Conducted fire risk assessments to identify potential hazards and recommend mitigation strategies.
• Developed and implemented fire protection training programs for personnel across multiple departments.
• Ensured compliance with local, state, and federal fire safety regulations through rigorous inspections.
• Collaborated with emergency response teams to enhance disaster preparedness and response plans.
• Led cross-functional teams in the evaluation of fire suppression systems for performance improvements.
• Mentored junior staff on best practices in fire safety protocols and emergency response procedures.
• Continuously updated knowledge of industry best practices and regulations by attending training courses related to fire protection.

Expected