Dylan Strand
Summary
Experienced Customer Service Representative with 3 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
10
10
years of professional experience
Work History
Dog Daycare Attendant
The Best Little Dog House in Texas
07.2023 - 06.2024
- Supervised and monitored the activities of dogs in a daycare setting, ensuring their safety and wellbeing
- Maintained a clean and sanitary environment by regularly cleaning kennels, play areas, and common spaces
- Administered medications to dogs as directed by owners or veterinarians, following proper dosage instructions
- Implemented behavior management techniques to address any signs of aggression or anxiety among dogs
- Collaborated with team members to coordinate pick-up/drop-off procedures for clients' convenience
Customer Service Representative
American Specialty Health
01.2023 - 04.2023
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Responded to customer requests for products, services, and company information.
Environmental Services Technician
Houston Methodist
07.2022 - 01.2023
- Monitor and maintain housekeeping supplies
- Observe and report any potential safety hazards
- Adhere to safety and hygiene guidelines and OSHA standards
- Deal with reasonable complaints/requests with professionalism and patience
- Skillfully and safely operated power scrubber, buffer and extractor equipment to clean and sanitize floors.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
Sales Associate
Spirit Halloween Super Store
07.2019 - 11.2020
- Advised customers on purchases
- Provided exceptional customer service
- Participated in the receiving, checking, and stocking of merchandise, prepared products for sale, and demonstrated products to clients
- Regular maintenance on animatronics and other display pieces where necessary
- Followed diagrams to arrange merchandise in a visually appealing manner on the sales floor
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Recovery Specialist
SSTAR
12.2019 - 09.2020
- Assisted RN and LPN medical staff with the dedicated patient care of a 50 bed facility
- Acquired patient vital signs to detect deviations from normal vitals
- Transported patients
- Assisted with intakes, family facilitation, discharges, drug testing, etc
- Handled all day to day tasks required to ensure the patient safety and progression
- Remained calm in high stress situations
- Used de-escalation strategies to intervene where necessary
- Tracked client participation in treatment services to identify attendance issues.
- Maintained client confidentiality and adhered to HIPAA guidelines.
Call Center Representative
Specialty Commerce Corp
03.2017 - 04.2019
- Answered incoming calls- average 60 per day- resolving issues with customers, tech support, and the billing department
- Handled inbound sales duties, including order entry processing and fulfillment
- Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills
- Helped guide customers who needed support navigating the company website
- Was frequently commended for my calm demeanor and eagerness to assist them in resolving their issues in a friendly and concise manner.
- Won many 'Wow Awards' -accolades the company handed out monthly- due to customers calling back to express their satisfaction with my service
Cashier
Super Value Liquors
05.2015 - 08.2016
- Operated cash register at check out, and other related cashier duties
- Balanced cash drawers, prepared store deposits, completed necessary paperwork for closing
- Job focused on strong customer service foundation
- Restocked shelves & logged inventory
- Worked flexible schedule and extra shifts to meet business needs.
Delivery Driver
Papa Gino's
02.2014 - 02.2015
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Maintained up-to-date knowledge of product offerings, enabling accurate order entry and informed customer service interactions.
- Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
Education
Certificate of Completion - Mig/Tig Welding
GNB Voc-Tech
New Bedford, MA11.2017
Certification of Completion - Arc Welding
GNB Voc-Tech
New Bedford, MA10.2017
High school or equivalent - Welding and Metal Fabrication
Greater New Bedford Voc Tech
New Bedford, MA01.2010
Skills
- Gas Welding
- Mig/Tig Welding
- Arc Welding
- Sheet Metal Fabrication
- Call Center Experience
- Professional Telephone Demeanor
- Customer Service / Customer Support
- Computer skills
- Order / Data Entry
- Retail sales
- Payment Processing
- Canine Behavior Knowledge
- Playtime Supervision
- Cleanliness and sanitation
Additional Information
I am quick when it comes to learning how to do what is expected of me, and I'm great with customers. I'm also good with a computer. I work well with others or alone, and I am a self starter. I am always willing to try a new position and learn a new skill.
Personal Information
- Relocation: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Dog Daycare Attendant
The Best Little Dog House in Texas
07.2023 - 06.2024
Customer Service Representative
American Specialty Health
01.2023 - 04.2023
Environmental Services Technician
Houston Methodist
07.2022 - 01.2023
Recovery Specialist
SSTAR
12.2019 - 09.2020
Sales Associate
Spirit Halloween Super Store
07.2019 - 11.2020
Call Center Representative
Specialty Commerce Corp
03.2017 - 04.2019
Cashier
Super Value Liquors
05.2015 - 08.2016
Delivery Driver
Papa Gino's
02.2014 - 02.2015
Certification of Completion - Arc Welding
GNB Voc-Tech
High school or equivalent - Welding and Metal Fabrication
Greater New Bedford Voc Tech
Certificate of Completion - Mig/Tig Welding
GNB Voc-Tech
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