Dylan Straughn
Summary
I have been in the restaurant industry since I was 14 and have worked every position from dish washer to assistant manager. Been in charge of training numerous new hires at multiple jobs as well as task with doing new restaurant openings. Along the way developed and refined customer service skills that can be prevalent in any position or job title that involves speaking or interacting with guests.
Overview
13
13
years of professional experience
Work History
Waiter
Fried Green Tomatoes
02.2024 - Current
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers
Server
Brazen
08.2023 - 02.2024
- Consistently maintained a high level of customer satisfaction by providing friendly, efficient service
- Anticipated customer needs and quickly responded to requests to ensure an enjoyable dining experience
- Participated in staff meetings and training sessions to stay updated on new menu items and service protocols.
Server
Kasai Japanese Steakhouse
02.2023 - 08.2024
- Provided exceptional customer service to high-end clientele, ensuring a memorable dining experience.
- Collaborated closely with the kitchen and bar staff to ensure seamless service and timely delivery of food and beverages.
- Maintained a clean and organized work station, contributing to the restaurant's pristine and upscale ambiance.
- Complied with health and safety regulations, ensuring the well-being of both guests and fellow team members.
Waiter
Desert Mountain Resort Fine Dining
02.2021 - 01.2023
- Provided exceptional customer service, ensuring a memorable dining experience.
- Collaborated closely with the kitchen and bar staff to ensure seamless service and timely delivery of food and beverages.
- Maintained a clean and organized work station, contributing to the restaurant's pristine and upscale ambiance.
Server/ Trainer
Bj's Brewhouse
10.2016 - 02.2020
- Demonstrated exceptional customer service and served as a role model for new team members during training sessions.
- Conducted comprehensive training programs for new hires, ensuring they understood the restaurant's standards, menu, and service protocols.
- Coached and mentored new servers, helping them develop their skills and confidence on the floor.
- Assisted in developing training materials and resources to improve the efficiency and effectiveness of the training process.
- Won numerous sales contests so often i was no longer allowed to participate.
Server/Trainer
Longhorn Steakhouse
02.2012 - 10.2016
- Demonstrated exceptional customer service and served as a role model for new team members during training sessions.
- Conducted comprehensive training programs for new hires, ensuring they understood the restaurant's standards, menu, and service protocols.
- Coached and mentored new servers, helping them develop their skills.
Education
Associate of Science - Radiography
Southwest Wisconsin Technical College
Fennimore, WI05-2025
Dental Assisting Certificate -
American Institute of Dental Assisting
Mesa, AZ09.2018
High School Diploma -
Payson High School
Payson, AZ05.2010
Skills
- CPR certified
- Thrives in new atmospheres and environments
- Driven to excel and succeed in new workplace
- Leadership
- Management
- Ability to work under pressure
- Ability to work as a Team
- Highly Motivated
- Exceptional customer service
Accomplishments
I enjoy activities that really push me out of my comfort zone. Such as Sky diving, Snowboarding, Riding Dirt bikes/ATVs. I love going on roller coasters and very thrill-seeking rides. I also have 2+ years in mixed martial arts which I have recently just got back into. On my down time I enjoy going to movies since I am a huge movie buff. As well as camping, exploring, and discovering new beautiful places to camp.
References
Professional
Scott Goodman, Desert Mountain General Manager, 480-595-4000
Grant Connor, Bj's Brewhouse Management, 480-560-1810
Tammy Bos, D.A/Instructor, 480-330-8857
Tina Hartman, Longhorn Management, 480-461-0790
Personal
Anthony Michelizzi, 18+ years, 615-772-7058
Wyatt MacRae, 16+ years, 928-970-1656
Aaron Earl, 12+ years, 206-794-9271
Timeline
Waiter
Fried Green Tomatoes
02.2024 - Current
Server
Brazen
08.2023 - 02.2024
Server
Kasai Japanese Steakhouse
02.2023 - 08.2024
Waiter
Desert Mountain Resort Fine Dining
02.2021 - 01.2023
Server/ Trainer
Bj's Brewhouse
10.2016 - 02.2020
Server/Trainer
Longhorn Steakhouse
02.2012 - 10.2016
Associate of Science - Radiography
Southwest Wisconsin Technical College
Dental Assisting Certificate -
American Institute of Dental Assisting
High School Diploma -
Payson High School
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