Dylan Sullivan
McKinleyville,CA
Summary
Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
POS Specialist
Wildberries Marketplace
Arcata, CA
05.2017 - Current
- Readied items for sales floor stocking by affixing tags and preparing pallets
- Stayed current on available products, store promotions and customer service policies to better assist with any need
- Supported promotional plans by updating signage with price changes
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
- Received and unloaded new items upon delivery and checked products for damage and order accuracy
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
- Monitored refrigeration, freezer and cooling areas to ensure proper functioning and reported any issues to supervisor
- Maintained safe, neat and clean working environment at all times
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to “first in, first out” rule.
- Followed all company policies and procedures to deliver quality work.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Provided suggestions for and actively participated in improving sales, margins and execution of all programs.
- Monitored customer lines at POS and opened additional registers to expedite sale process.
- Kept detailed records of project progress, discrepancies and other funding issues.
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all products are available.
- Prepared, presented and maintained appropriate stock levels to promote product availability to customers.
Courtesy Clerk
Ray's Food Place
McKinleyville, CA
11.2015 - 04.2019
- Monitored safety and security concerns and reported to leadership for resolution
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Returned unwanted items to correct store locations and placed in attractive manner
- Helped customers take merchandise out of store and loaded items into vehicles
- Accomplishments
- Collaborated with Human Resources for name tag creation, employee discount cards and creating safety posters and employment flyers utilizing my extensive computer skills with Photoshop, Publisher and other computer software programs.
Education
Associate of Arts - Liberal Arts And General Studies
College of The Redwoods
2015
Skills
- Customer assistance
- Point of sale knowledge
- Safety processes and procedures
- Schematics Interpretation
- Supply Management
- Proficient in Microsoft Office
- Safety Procedures
- Warehouse Coordination and Support
- Payment Processing
- Data Entry and Database Skills
- Order Fulfillment
- Data Entry
- Inventory Recordkeeping
- Customer Relationships
Timeline
POS Specialist
Wildberries Marketplace
05.2017 - Current
Courtesy Clerk
Ray's Food Place
11.2015 - 04.2019
Associate of Arts - Liberal Arts And General Studies
College of The Redwoods
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