Dylan Sullivan
Greenville,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Delivery Driver
DoorDash
03.2019 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
Customer Service Associate
Target
10.2018 - 03.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
Order Fulfillment Associate
Home Depot
10.2017 - 04.2018
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Followed procedures at all times for personal and team safety.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Selected and filled orders from stock to fulfill customer requirements.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
Education
No Degree - Business Administration And Management
Wake Tech
Raleigh, NC09.2026
High School Diploma -
Sullivan Academy
Wake Forest, NC09.2017
Skills
- GPS Navigation
- Quality Assurance
- Customer Support
- Customer Service
Timeline
Delivery Driver
DoorDash
03.2019 - Current
Customer Service Associate
Target
10.2018 - 03.2019
Order Fulfillment Associate
Home Depot
10.2017 - 04.2018
No Degree - Business Administration And Management
Wake Tech
High School Diploma -
Sullivan Academy
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