Dylan Surprenant
Kennewick,WA
Summary
Proven professional with extensive experience in hospitality and warehouse operations, notably at Casa Mia Restaurants and Uline. Excelled in enhancing customer satisfaction and streamlining warehouse efficiency through exceptional service and skilled forklift operation. Demonstrates a strong work ethic and exceptional customer service, achieving significant improvements in guest engagement and operational workflows.
Overview
2025
2025
years of professional experience
Work History
Server
Casa Mia Restaurants
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Forklift Operator
Uline
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Server
Olive Garden
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Oyster House Restaurant
02.2024 - 06.2024
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Bussed and reset tables to keep dining room and work areas clean.
Forklift Operator
KLM
11.2022 - 01.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
Bachelor Of Administrative Studies - Engineering
Columbia Basin College
Pasco, WASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Menu memorization
- Food running
- High volume dining
- Order accuracy
- Suggestive selling
Timeline
Server
Olive Garden
08.2024 - Current
Server
Oyster House Restaurant
02.2024 - 06.2024
Forklift Operator
KLM
11.2022 - 01.2024
Server
Casa Mia Restaurants
Forklift Operator
Uline
Bachelor Of Administrative Studies - Engineering
Columbia Basin College
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