Dylan Sussey
Willsboro
Summary
Dynamic and adaptable professional with over 10 years of experience in automotive sales, human resources, and operational management. Proven track record in driving sales growth, managing teams, and ensuring high standards of customer service and compliance. Eager to leverage strong interpersonal skills, leadership abilities, and industry knowledge to contribute to a forward-thinking organization while pursuing opportunities for professional development and long-term impact.
Overview
11
11
years of professional experience
Work History
Automotive Sales Consultant
Adirondack Chevrolet
05.2024 - 01.2026
- Fostered long-term customer relationships, enhancing loyalty and repeat business opportunities.
- Collaborated with finance team to streamline financing options for customers, improving service efficiency.
- Trained new sales staff on product knowledge and effective sales techniques, boosting team productivity.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
Human Resources Coordinator
Champlain Valley Senior Community
02.2023 - 05.2024
- Coordinated recruitment efforts, ensuring alignment with organizational staffing needs.
- Managed onboarding processes, enhancing new hire integration and experience.
- Facilitated employee relations initiatives, addressing concerns to improve workplace culture.
- Streamlined benefits administration processes, improving efficiency and employee satisfaction.
- Conducted exit interviews, gathering insights to inform retention strategies and improvements.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
Overnight Manager
Champlain Valley Senior Community
10.2022 - 02.2023
- Oversaw overnight operations to ensure resident safety and satisfaction.
- Managed staff scheduling and assigned duties to maintain optimal coverage.
- Implemented emergency response protocols, enhancing team preparedness for critical situations.
- Resolved resident concerns efficiently, fostering a positive living environment within the community.
Automotive Sales Consultant
Huttig CDJR
01.2018 - 10.2022
Reconditioning Department Manager
Durocher Auto Sales
01.2015 - 01.2018
- Managed inventory levels, optimizing stock management to reduce costs and improve availability.
- Streamlined workflow processes, increasing operational efficiency and reducing turnaround times for service delivery.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Elizabehtown-Lewis Central School
Elizabethtown, NY06-2014
Skills
- Customer Service
- Organizational Skills
- Microsoft Office
- Detail Oriented - Analytical Thinking
- Customer Relationship Management
- Phone Etiquette
- Dealership experience
- Customer relationship management
- Pricing
- Negotiation
- Human resources
- Customer service
- Sales
- Relationship management
- Automotive service
- Communication skills
- Time management
- Supervising experience
- Cash register
- Cash handling
- Automotive repair
- Vehicle maintenance
- Research
- Organizational skills
- Microsoft Excel
- Administrative experience
- English
- Microsoft Outlook
- Resilience under pressure
- Follow-up techniques
- Adaptability to change
- Social media proficiency
- Product knowledge expertise
- Client retention strategies
- Cold calling
- Recordkeeping
- Maintains confidentiality
- Employee relations
- Microsoft office and docusign
- New employee orientations
- Benefits administration
- Onboarding coordination
- Background checks
- Exit interviews
- Payroll administration
Disclaimer
Authorized to work in the US for any employer
Languages
English
Timeline
Automotive Sales Consultant
Adirondack Chevrolet
05.2024 - 01.2026
Human Resources Coordinator
Champlain Valley Senior Community
02.2023 - 05.2024
Overnight Manager
Champlain Valley Senior Community
10.2022 - 02.2023
Automotive Sales Consultant
Huttig CDJR
01.2018 - 10.2022
Reconditioning Department Manager
Durocher Auto Sales
01.2015 - 01.2018
High School Diploma -
Elizabehtown-Lewis Central School