DYLAN SUZUKI
Torrance,CA
Summary
A Reliable employee with 3 years of experience in providing fast, high-quality customer service to guests in restaurant and fitness/gym settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, coworkers and management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Membership Services Representative
YMCA of Metropolitan Los Angeles
Gardena , CA
06.2023 - Current
- Provided superior customer service to members by responding to inquiries and resolving issues in a timely manner.
- Assisted outreach campaigns through email or phone calls to solicit new memberships.
- Processed incoming applications for membership and kept up-to-date databases of memberships.
Host/Server
The Loft Hawaiian Resturants
Torrance
10.2020 - 08.2022
- Answered phone & dine-in orders for customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Worked with both FOH and Kitchen Staff
- Resolved guest and complaints to maintain customer satisfaction.
Education
Bachelor of Science - Kinesiology Pre-PT
San Diego State University
05.2026
High School Diploma -
North High School
Torrance, CA06.2022
Skills
- Customer Account Management
- Policies and Procedures Adherence
- Calm and Professional Under Pressure
- Reliability
Certification
- Certified California Food Handler
References
References available upon request.
Timeline
Membership Services Representative
YMCA of Metropolitan Los Angeles
06.2023 - Current
Host/Server
The Loft Hawaiian Resturants
10.2020 - 08.2022
Bachelor of Science - Kinesiology Pre-PT
San Diego State University
High School Diploma -
North High School
- Certified California Food Handler
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