Summary
Overview
Work History
Education
Skills
Timeline
Generic

DYLAN TEMPEST

South Jordan

Summary

Adept at conveying information persuasively both in person and over the phone. My communication skills contribute not only to successful sales interactions but also to building positive relationships with customers and colleagues. Proven success in door-to-door and phone sales, showcasing a deep understanding of sales techniques, customer engagement, and closing strategies. Achieved consistent results by effectively identifying and capitalizing on sales opportunities. Through effective customer service and relationship-building skills, I contribute to customer retention and loyalty. Satisfied customers are more likely to become repeat buyers and brand advocates. Thrived in the dynamic and challenging environment of door-to-door sales, showcasing adaptability and resilience in the face of rejection and obstacles. This experience has strengthened my ability to handle pressure and navigate through various sales scenarios.

Overview

4
4
years of professional experience

Work History

Sales Development Representative

Boostly
11.2024 - Current
  • Utilized Software to manage sensitive client information and update existing and new client profiles.
  • Increased sales leads by implementing targeted outreach strategies and personalized followups.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Developed, maintained and utilized diverse client base.

Inbound Sales Representative

Vivint Home Security
04.2024 - 10.2024
  • Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
  • Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
  • Worked with multiple means of communication within fast-paced environment.
  • Documented details of calls and customer interactions.
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Performed work in compliance with established regulations, policies and standard operating procedures.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Overcame objections using friendly, persuasive strategies.
  • Utilized sales techniques to build customer interest and close sales.
  • Exceeded productivity targets and sales goals by 20% conversion.
  • Implemented upselling techniques to increase revenue and move product.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.

Sales Development Representative

Educate
10.2023 - 03.2024
  • Maintained strong knowledge of company offerings, competitor products, and market positioning
  • Achieved or exceeded qualified lead quota in both quantity and quality
  • Brought in new customers continuously with excellent prospecting and lead generation skills
  • Maintained clear and open communication with sales team to foster goal achievement
  • Exceeded sales objectives to capture new leads and customers
  • Satisfied customers through efficient payment processing and delivery coordination
  • Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.

Outside Sales Representative

Vivint Smart Home Security
11.2021 - 09.2023
  • Sold security systems door-to-door
  • Maximized customer satisfaction by quickly responding to any concern or request
  • Overcame objections with effective product demonstrations and persuasive communication skills
  • Determined customers' needs based on sales calls and face-to-face meetings
  • Overcame objections with successful product demonstrations and persuasive communication skills
  • Described product to customers to accurately explain details and care of merchandise
  • Overcame customer objections using product demonstrations
  • Provided continued customer support after closing sales.

Flooring Installer

Carpets of America
08.2021 - 11.2021
  • Removed old flooring to make way for new installations of carpet, tile and vinyl
  • Cleaned up job sites, disposed of trash and collected excess material for later use
  • Installed padding under final flooring layers to control noise
  • Managed installations at residential and commercial facilities to lay vinyl flooring.

Customer Care Representative

Icon Fitness
10.2020 - 04.2021
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking
  • Verified and logged high volume of daily data, tracking account payments and updating personal information
  • Received and resolved or escalated customer issues and inquiries
  • Met individual and team KPIs set by management
  • Informed customers of promotions and special offers to increase sales
  • Conferred with customers by telephone or in-person to provide information about products or services.

Education

B.S. Accounting - Accounting

Western Governors University
Salt Lake City, UT

Skills

  • Problem Solving
  • Communication Skills
  • Interpersonal Skills
  • Time Management
  • Organization
  • Account Prospecting
  • Sales Coaching
  • Objection handling
  • Relationship Building

Timeline

Sales Development Representative

Boostly
11.2024 - Current

Inbound Sales Representative

Vivint Home Security
04.2024 - 10.2024

Sales Development Representative

Educate
10.2023 - 03.2024

Outside Sales Representative

Vivint Smart Home Security
11.2021 - 09.2023

Flooring Installer

Carpets of America
08.2021 - 11.2021

Customer Care Representative

Icon Fitness
10.2020 - 04.2021

B.S. Accounting - Accounting

Western Governors University
DYLAN TEMPEST