Dylan Thomas
San Antonio
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver/ Team Lead
Domino's Pizza
San Antonio
10.2022 - Current
- Communicated with dispatch to confirm delivery instructions and updates.
- Maintained accurate records of deliveries and vehicle maintenance logs.
- Navigated routes with relevant map programs and GPS systems.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Resolved customer inquiries regarding package status and delivery issues.
- Followed traffic laws and company policies during all delivery operations.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Assisted in training new drivers on route navigation and safety protocols.
- Received daily delivery instructions and route assignments from dispatch.
Customer Service Representative
Home Depot
San Antonio
03.2023 - 10.2023
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on product features and benefits.
- Handled returns and exchanges while following company policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
General Manager
Domino's Pizza
San Antonio
03.2022 - 10.2022
- Oversaw daily operations and ensured compliance with health and safety standards.
- Managed inventory levels and coordinated supply orders for timely deliveries.
- Implemented cost control measures to optimize labor and food expenses.
- Trained and mentored staff on customer service techniques and operational procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Shift Leader
Domino's Pizza
San Antonio
02.2021 - 03.2022
- Supervised daily operations to ensure smooth workflow and efficiency.
- Trained new team members on procedures and best practices.
- Resolved customer inquiries and concerns promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
Food Packager
Bill Miller BBQ
San Antonio
11.2020 - 02.2021
- Assisted in labeling and sealing packages accurately to prevent errors.
- Maintained cleanliness and organization of work area throughout shifts.
- Inspected food products for defects, damage or contamination before packing them.
Shoe Sales Associate
Shoe Palace
San Antonio
06.2020 - 02.2021
- Assisted customers in selecting footwear based on style and fit preferences.
- Ensured that all merchandise was accurately priced and tagged with labels.
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
Skills
- Inventory management
- Customer inquiries
- Operational efficiency
- Time management
- Communication skills
- Conflict resolution
- Staff training
- Attention to detail
- Load balancing
- GPS and route planning
- Adaptability and flexibility
Certification
- Food handling certified
- TABC certified
Timeline
Customer Service Representative
Home Depot
03.2023 - 10.2023
Delivery Driver/ Team Lead
Domino's Pizza
10.2022 - Current
General Manager
Domino's Pizza
03.2022 - 10.2022
Shift Leader
Domino's Pizza
02.2021 - 03.2022
Food Packager
Bill Miller BBQ
11.2020 - 02.2021
Shoe Sales Associate
Shoe Palace
06.2020 - 02.2021