Dylan Thompson
Granville,IL
Overview
7
7
years of professional experience
Work History
Treasury Management Analyst
HTLF
08.2024 - Current
- Completes TM product service implementations, modifications, maintenance and service requests efficiently and expediently for internal and external Heartland bank customers through use of internal and external systems, processes and forms.
- Coordinates numerous internal and third-party vendor applications. Administers user rights, privileges and security authorizations for external, high profitability clients.
- Contributed to the successful implementation of a new treasury management system, leading to more efficient operations.
- Assisted in maintaining strong banking relationships through regular communication and collaboration.
Customer Care Supervisor
HTLF
10.2021 - Current
- Develops strong external/internal relationships with customers and departments through exceptional problem solving, ownership and follow through
- Assists in observations of calls and conducts call reviews and coaching with Customer Care Representatives on a predefined scheduled basis
- Provides information and on-going feedback to department staff regarding expectations and performance, salary adjustments and/or promotions
- Directly supervises a group of Customer Care Representatives
Customer Care Representative/ Team Lead
HTLF
05.2019 - 10.2021
- Actively supported Customer Care Center personnel by providing operational expertise and support
- Acted as an advocate for the customer by submitting feedback through appropriate channels
- Resolved problems on a case-by-case, customer by customer basis which may include policy, procedure, process, compliance, and risk assessment
- Assisted with all banking deposit product inquiries including checking, savings, certificate of deposit, loan, online and mobile banking, debit card, and credit card
Operations Manager
BUCKLE
01.2018 - 08.2022
- Responsible for taking all deposits to the bank and filed bank slips
- Compared and verified merchandise invoices to items received to ensure that shipments were correct
- Created and developed a visual merchandising strategy on a weekly basis
Sales Associate
BUCKLE
09.2017 - 01.2018
- Recommend, selected, and helped locate or obtain merchandise based on Guest needs and desires
- Developed and maintained knowledge of Buckle’s customer service expectations in order to meet the needs of every Guest
- Remained consistent on personal sales, as well as looking for opportunities to impact Teammates’
Education
Bachelor of Science -
UNIVERSITY OF DUBUQUE
Skills
- Adaptability
- Superior communication skills
- Leadership
- Operating Microsoft Excel
- Able to work in teams or independently
- Great problem solving skills
Timeline
Treasury Management Analyst
HTLF
08.2024 - Current
Customer Care Supervisor
HTLF
10.2021 - Current
Customer Care Representative/ Team Lead
HTLF
05.2019 - 10.2021
Operations Manager
BUCKLE
01.2018 - 08.2022
Sales Associate
BUCKLE
09.2017 - 01.2018
Bachelor of Science -
UNIVERSITY OF DUBUQUE
Similar Profiles
KELLI WAGNERKELLI WAGNER
Commercial & Treasury Management Support Specialist I at HTLFCommercial & Treasury Management Support Specialist I at HTLF
Kimberly KruseKimberly Kruse
Senior Marketing Automation Professional at HTLFSenior Marketing Automation Professional at HTLF
AMANDA KLEINAMANDA KLEIN
Deposit Operations Specialist at UMB/HTLFDeposit Operations Specialist at UMB/HTLF
Zachary LiebhartZachary Liebhart
Supervisor/Trainer at PATH Crisis CenterSupervisor/Trainer at PATH Crisis Center
Steve ClemannSteve Clemann
Crew Shift Leader at Casey'sCrew Shift Leader at Casey's