Dylan Thompson
West Carrollton,OH
Summary
Dynamic retail leader with proven success at Speedway Gas Station, enhancing employee performance through effective training and fostering a supportive culture. Skilled in inventory management and financial oversight, consistently achieving sales targets while ensuring exceptional customer service. Adept at decision-making and problem-solving, driving operational efficiency and team success.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Taco Bell
Store Leader
Speedway Gas Station
West Carrollton Ohio
03.2024 - Current
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Merchandised products beautifully with attractive displays to quickly move stock.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
- Coordinated clearance events to clear shelf space for new product lines.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Planned optimal workflow through successful scheduling and task delegation.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
- Streamlined inventory management with accurate record-keeping and timely ordering of products.
- Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
- Evaluated market trends and competitor activities; adapted strategies accordingly to maintain a competitive edge in the industry.
Forklift Operator
DHL Supply Chain
Dayton Ohio
02.2022 - 02.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
General Manager
Penn Station Subs
Xenia, OH
06.2020 - 06.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Assistant Manager
Penn Station Subs
Moraine, OH
03.2012 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Enhanced team productivity by streamlining operational processes.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Order Picker
C&E Sales
Centerville Ohio
05.2008 - 09.2008
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
- Collaborated with team members to complete picking tasks quickly and efficiently.
Education
High School - General
West Carrollton High School
West Carrollton05.2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Workload management
- Retail operations
- Employee scheduling
- Customer rapport
- Policy enforcement
- Sales reporting
- Cost control
- Financial management
- Budgeting and finance
- Multitasking and organization
- Adaptability and flexibility
- Employee supervision
- Inventory management
- Financial reporting
- Vendor relationship management
Sales forecasting
Timeline
Store Leader
Speedway Gas Station
03.2024 - Current
Forklift Operator
DHL Supply Chain
02.2022 - 02.2023
General Manager
Penn Station Subs
06.2020 - 06.2022
Assistant Manager
Penn Station Subs
03.2012 - 06.2020
Order Picker
C&E Sales
05.2008 - 09.2008
Assistant Manager
Taco Bell
High School - General
West Carrollton High School