Dylan Thornblad
Brigham City,USA
Summary
Proficient in Customer and Technical support, I offer expert troubleshooting skills for diverse software and hardware. My experience includes Information Security in banking, multichannel customer service, and managing heavy equipment over 40 pounds. Authorized to work for any US employer.
Overview
12
12
years of professional experience
Work History
IT Technical Support Specialist
Logistics Systems, Incorporated (LSI)
11.2024 - Current
- Deliver basic computer hardware and printer support, including the sanitization of equipment.
- Assist users with Microsoft Office products (Word, Excel, etc.), promoting best practices and troubleshooting issues.
- Manage inventory of IT equipment, ensuring accurate updates and orders using Excel spreadsheets.
- Utilize various barcode scanner devices for efficient inventory management.
- Oversee ticket management processes to track and resolve user support requests in a timely manner.
- Set up, configure, image, and install software on computers and peripherals.
- Configure and troubleshoot Cisco IP phones, ensuring users have the necessary support for communication needs.
- Troubleshoot Windows-based systems, Microsoft Office software, and laptop/desktop hardware issues effectively.
Technical Support Specialist
CDK Global
01.2022 - 07.2023
- In this position i provided on-call Technical support for the Lightspeed DMS software for Recreational Vehicle Dealerships as well as support for a variety of supported hardware used with this software including several distinct varieties of printers, bar code scanners, credit card terminals, and personal computing devices such as desktops, laptops and Apple/Android mobile devices
- In addition to these core duties i also participated in rotating after hours support on Saturday, Trained users in use of software and in fixes/workarounds, assisted in finding new workarounds, escalated to Assisted T2, dev and managerial staff with best practices and issue resolution, tracked customer resolutions across departments using JIRA
Call Center Customer Service Representative
Alorica
06.2018 - 12.2021
- In my duties at Alorica i preformed primarily application review and customer service/technical support
- At Alorica, I managed chat support, dispute resolution, data entry across various sectors, back-office management, and private wealth division support
- My responsibilities also included processing loan applications, data verification, customer communication, error detection, and procedure compliance enforcement
Retail Associate
Deseret Industries
08.2016 - 03.2019
- Total commitment in areas of customer service, loading and unloading, organization and forming new plans to ease the shopping experience of customers
- Notable Accomplishments :
- Fully reorganizing the electronics section on several occasions
- Single-handedly taking care of unloading large merchandise from the back into the sales floor often
- Ensuring that sales were consistently on the rise for the majority of my time employed there
- Working closely with my superiors to ensure all areas met or exceeded standards
Volunteer
09.2013 - 09.2014
- Working with many people to help them research their family history
- Notable Accomplishments :
- Teaching people how to use the programs
- Helping with basic computer skills
- Helping with events in order to facilitate more interest in family history research
Education
HIGH SCHOOL DIPLOMA -
Cottonwood High School
12.2013
Skills
- Excel
- Powerpoint
- Word
- Windows
- Typing
- Microsoft Office
- Customer service
- Adobe Illustrator
- Technical support
- JavaScript
- Analysis skills
- Microsoft Access
- SQL
- Help desk
- Salesforce
- Google Docs
- Computer networking
- Computer hardware
- VBA
- Finance & Accounting
- MySQL
- Communication Skills
- CRM
- Ability to Multitask
- Customer Satisfaction
- Gather Information
- Maintaining Accurate Records
Timeline
IT Technical Support Specialist
Logistics Systems, Incorporated (LSI)
11.2024 - Current
Technical Support Specialist
CDK Global
01.2022 - 07.2023
Call Center Customer Service Representative
Alorica
06.2018 - 12.2021
Retail Associate
Deseret Industries
08.2016 - 03.2019
Volunteer
09.2013 - 09.2014
HIGH SCHOOL DIPLOMA -
Cottonwood High School
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