Dylan Tiernan
Troy
Summary
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Upbeat, organized, and efficient with knack for providing seamless support in fast-paced settings. Possesses knowledge in event coordination and scheduling, adept at using digital tools for communication and logistics. Capable of delivering exceptional service that enhances event success and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew member-Kitchen Staff
Imo’s Pizza
08.2024 - Current
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Conference Services
YMCA Blue Ridge Assembly
05.2024 - 08.2024
- Facilitated communication between teams handling catering, audio visual and room setup.
- Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
- Guaranteed cleanliness at all times throughout conference spaces, maintaining an organized and professional atmosphere for attendees'' comfort and satisfaction.
- Provided post-event support including teardown procedures, inventory management, and follow-up communication with clients for feedback purposes.
- Acted as a liaison between clients and venue management teams, addressing any concerns or requests that arose during events.
Front Desk Attendant
Korte Recreation Center
10.2021 - 05.2024
- P\
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Operated a Point of Sale System to perform and log accurate transactions.
- Audit and file receipts in a predestined organization method.
Entertainment Center Attendant
FUN Services
09.2019 - 12.2023
- Insure all users of centers follow guidelines to ensure safety of themselves and others.
- Operate entertainment centers such as coasters and rides in a safe and observant manner.
- Use customer service skills to address any concerns or questions any users might have.
Education
Bachelor of Science - Information Systems Security
University of Illinois At Springfield
Springfield, IL05-2026
Associate of Science - General Studies
Southwestern Illinois College
Belleville, Illinois12-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Attention to detail
- Listening skills
- Verbal and written communication
- Administrative skills
Certification
Ongoing Certification in Google Cybersecurity
Timeline
Crew member-Kitchen Staff
Imo’s Pizza
08.2024 - Current
Conference Services
YMCA Blue Ridge Assembly
05.2024 - 08.2024
Front Desk Attendant
Korte Recreation Center
10.2021 - 05.2024
Entertainment Center Attendant
FUN Services
09.2019 - 12.2023
Bachelor of Science - Information Systems Security
University of Illinois At Springfield
Associate of Science - General Studies
Southwestern Illinois College
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