Dylan Tiernan
Troy,IL
Summary
Customer service professional with experience in front desk operations, conference support, hospitality, and public relations. Brings strong written communication, problem-solving, and adaptability to fast-paced settings while using POS and reservation systems to support guests, manage logistics, and keep information accurate and organized.
Overview
2
2
years of professional experience
Work History
Public Relations Intern
St. Louis Lambert International Airport
St. Louis, Missouri
10.2026 - Current
- Tracked news stories related to the client industry and competitors to inform strategic PR initiatives.
- Drafted press releases for airport announcements and public updates, enhancing communication with stakeholders.
- Tracked media coverage regularly to stay informed on industry trends. and aviation news mentions.
- Supported development of press releases, media advisories, and other communications materials.
- Assisted with news briefings for airport leadership and staff, facilitating effective information dissemination.
Front Desk Agent/Concierge
Glacier National Park (Pursuit)-Glacier Park Lodge
East Glacier Park, Montana
05.2025 - 09.2025
- Greeted guests warmly, facilitating smooth check-in and check-out using hotel reservation systems.
- Coordinated shuttle bookings, park tours, dining reservations, and transportation needs for guests.
- Utilized current data to plan and schedule safe, memorable excursions for guests.
- Share hotel amenities, services, and local attractions, highlighting national park points of interest.
- Provide clear guidance on park regulations, trail options, and seasonal activities.
Conference Services
YMCA Blue Ridge Assembly
Black Mountain, North Carolina
05.2024 - 08.2024
- Acted as primary client contact and organized event logistics efficiently.
- Coordinated client communication as primary contact, ensuring organized and professional event logistics.
- Facilitated smooth event execution through effective client communication and meticulous logistics coordination.
- Set up conference rooms with seating, audio/visual equipment, and event materials to match client needs.
- Coordinated conference room setup, audio/visual readiness, and event materials to meet client specifications.
- Monitored conference supplies and equipment, restocking and ensuring proper function for seamless event execution.
- Provided on-site help during conferences by resolving technical issues and supporting attendee requests.
- Delivered on-site conference support by troubleshooting technical issues and assisting attendees.
- Provided on-site support that resolved technical issues and addressed attendee needs during conferences.
Education
Business Administration-Management, Business Analytics
University of Illinois- Springfield
Springfield, Illinois12-2026
Associates' Degree - Sciences
Southwestern Illinois College
Belleville, Illinois12-2024
Skills
- Media relations
- Written communication
- Communication management
- Event marketing
- Project coordination
- Team coordination
- Customer service
- Document management
- Computer literacy
- Problem solving
- Flexibility and adaptability
Awards
Lodge of Ondessonk Volunteer Leadership Program
Timeline
Public Relations Intern
St. Louis Lambert International Airport
10.2026 - Current
Front Desk Agent/Concierge
Glacier National Park (Pursuit)-Glacier Park Lodge
05.2025 - 09.2025
Conference Services
YMCA Blue Ridge Assembly
05.2024 - 08.2024
Business Administration-Management, Business Analytics
University of Illinois- Springfield
Associates' Degree - Sciences
Southwestern Illinois College