Dylan Torres
Killeen,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alorica
08.2021 - Current
- Handled customer insurance inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls and chats with minimal wait times.
- Answered customer telephone calls and chats promptly to avoid on-hold wait times.
- Handled health insurance benefits, claims, appeals, and enrollment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Made outbound correspondence to both health providers and other insurance companies.
Photo Department Manager
Walgreens
09.2018 - 03.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Handled all photography orders, including; standard photos, canvas prints, posters, personalized gifts, Christmas cards, and passports.
Curbside Shopper
H-E-B Grocery
10.2017 - 09.2018
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Door Attendant
Goodwill Industries Of Central Texas
10.2016 - 07.2017
- Kept work area clean and safe.
- Maintained excellent customer relations.
- Helped guests transport large items.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Processed donations for pricing.
Education
High School Diploma -
06.2017
- Graphic Design
- Animation
Skills
- Minute Taking
- Active Listening
- Customer Relationship Management
- Reading Comprehension
- Filing
- Managing Multiple Tasks
- Policy and Procedure Adherence
- Microsoft Word/Excel/Outlook
- Sprinklr
- NASCO
- TPX
- Photoshop
- Google Docs/Sheets
Design
I do graphic design/art in my free time.
Timeline
Customer Service Representative - Alorica
08.2021 - Current
Photo Department Manager - Walgreens
09.2018 - 03.2020
Curbside Shopper - H-E-B Grocery
10.2017 - 09.2018
Door Attendant - Goodwill Industries Of Central Texas
10.2016 - 07.2017
Dripping Springs High School - High School Diploma,
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