Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Dylan Tran

Berea,OH

Summary

Dynamic hospitality professional with extensive experience at Ethos Hospitality Group, excelling in staff training and inventory management. Proven ability to enhance customer satisfaction through effective problem-solving and upselling techniques. Adept at leading teams to achieve high productivity while maintaining a positive brand image and delivering exceptional service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

Ethos Hospitality Group
Cleveland, OH
01.2024 - Current
  • Managed daily operations to ensure efficient service delivery and guest satisfaction.
  • Supervised staff training to promote adherence to hospitality standards and protocols.
  • Coordinated team schedules to optimize workflow during peak service hours.
  • Implemented inventory management practices to maintain stock levels and reduce waste.
  • Collaborated with vendors to source quality products for food and beverage services.
  • Led regular staff meetings to communicate updates and address team concerns effectively.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Led a team of 25 employees, ensuring high productivity and excellent customer service.

Barista

Starbucks
Cleveland, OH
07.2023 - 12.2025
  • Maintained cleanliness and organization of the workspace and equipment.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Operated cash registers to process customer payments.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Receptionist

R&T NAILS
Berea, OH
02.2020 - 02.2022
  • Scheduled appointments and maintained calendar for office staff efficiently.
  • Utilized office software to manage records and update client information accurately.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Updated and recorded customer or client information to maintain accounts.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Education

High School Diploma -

BEREA-MIDPARK HIGH SCHOOL
Berea
05-2022

Skills

  • Customer service
  • Staff training
  • Inventory management
  • Problem solving
  • POS systems
  • Conflict resolution
  • Decision making
  • Upselling techniques
  • Team leadership
  • Communication skills

Languages

Vietnamese
Professional

Certification

  • CPR/AED Certified

Affiliations

  • I love working out
  • Building strong relationships
  • Participating in social events
  • Volunteering

Timeline

Manager

Ethos Hospitality Group
01.2024 - Current

Barista

Starbucks
07.2023 - 12.2025

Receptionist

R&T NAILS
02.2020 - 02.2022

High School Diploma -

BEREA-MIDPARK HIGH SCHOOL

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