Dylan Trinh
Houston
Summary
Reliable and organized undergraduate student with experience in office administration, CRM database management, and high-volume customer service. Possesses strong technical proficiency in Microsoft Office and data entry. Dedicated to maintaining high standards of accuracy and efficiency in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Bahama Bucks
05.2025 - Current
- Operational Efficiency: Process 50+ customer transactions per hour using POS systems, ensuring accuracy in a high-pressure environment.
- Attention to Detail: Execute complex beverage and product orders with 100% adherence to recipe specifications and health safety standards.
- Team Collaboration: Coordinate with team members to optimize workflow and minimize customer wait times during peak service hours.
- Inventory Management: Monitor stock levels and organize supplies to maintain continuous operations and workplace sanitation.
Office Administrative Assistant
AllState
05.2024 - 08.2024
- Database Management: Maintained and updated the agency’s CRM system, ensuring 100% data accuracy for client records and policy details.
- Process Optimization: Streamlined the billing notification process by effectively tracking unpaid accounts and coordinating timely customer reminders.
- Document Compliance: Managed digital document workflows to secure necessary client signatures, ensuring full adherence to insurance policy regulations.
Education
Dual Enrollment -
University of Texas At Austin
Austin, Texas, TXBachelor of Science - Computer Science
University of Houston
Houston, TX05-2029
High School Diploma -
Westside High School
Houston06-2025
Skills
- Languages: Python (Intermediate)
- Software & Platforms: CRM Systems, Microsoft Office (Excel, Word, PowerPoint)
Certification
General Lines – Property & Casualty License | Texas Department of Insurance | Summer 2025
Timeline
Crew Member
Bahama Bucks
05.2025 - Current
Office Administrative Assistant
AllState
05.2024 - 08.2024
Dual Enrollment -
University of Texas At Austin
Bachelor of Science - Computer Science
University of Houston
High School Diploma -
Westside High School