Dylan Turpin
Louisville,KY
Summary
Experienced appliance technician with a proven track record of success in the industry. Started as a technician at ASI in 2002 and rapidly advanced to Lead technician in the North Carolina zone, managing a team of five technicians. Joined GE in 2019 and excelled as a service tech for two years before transitioning to the TAG group, where I currently assist technicians in the field with diagnosing and technical information. Quick learner with a strong work ethic, ready to take the next step in my career.
Overview
21
21
years of professional experience
Work History
Technical Support Specialist
GE Appliances, A Haier
01.2022 - Current
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to Haier family of brands technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
Technician
GE Appliances, A Haier
02.2019 - 01.2022
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues.
- Maintained compliance with regulatory standards and safety requirements.
- Tested components and systems to evaluate performance and identify concerns.
Technician
ASI
12.2002 - 02.2019
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
Education
No Degree -
Spartanburg Technical College
Spartanburg, SCHigh School Diploma -
Dorman High School
Roebuck, SC06.1996
Skills
- Technical Instruction
- Troubleshooting and Diagnosing
- Remote Technical Assistance
- Technical Support and Assistance
- Accurate Documentation
- Schematics Reading
- Tech Support
- Read Technical Manuals
Timeline
Technical Support Specialist
GE Appliances, A Haier
01.2022 - Current
Technician
GE Appliances, A Haier
02.2019 - 01.2022
Technician
ASI
12.2002 - 02.2019
No Degree -
Spartanburg Technical College
High School Diploma -
Dorman High School
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