Dylan Wagner
Evansville
Summary
Adept at managing high-volume transactions and fostering strong customer relationships, my tenure at Bell Bank showcases my exceptional customer service and cash handling expertise. Demonstrated professionalism and a positive attitude have been key to enhancing customer satisfaction and operational efficiency. My skills in relationship building and financial management set me apart as a goal-oriented professional.
Offering solid foundation in leadership and operational management, eager to learn and develop in branch management environment. Contributes ability to quickly grasp industry-specific knowledge and apply analytical skills to problem-solving and decision-making. Ready to use and develop communication and team-building skills in a high-level role.
Overview
6
6
years of professional experience
Work History
Teller
Bell Bank
11.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Customer Service Associate
Panther Distillery
04.2022 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Enhanced brand image by consistently delivering service beyond expectations.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
Clerical Support Specialist
Wagner Enterprise, LLC
05.2019 - 04.2022
- Effectively managed multiple projects simultaneously while adhering to deadlines and prioritizing workloads accordingly.
- Supported departmental goals for increased productivity through proficient document management and data entry.
- Improved overall office organization with the implementation of efficient inventory management systems for office supplies.
- Contributed to team success by providing reliable administrative support to managers and colleagues when needed.
- Streamlined communication between departments using clear written correspondence via email or memos as appropriate for the situation.
- Expedited workflow by accurately processing invoices, purchase orders, and expense reports in a timely manner.
- Maintained confidentiality of sensitive information through strict adherence to privacy policies and procedures.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
Education
Bachelor of Science - Business Administration
University of Minnesota Moorhead
Moorhead, MN05-2025
Associate of Science - Business Administration And Management
Alexandria Technical College
Alexandria, MN05-2023
High School Diploma -
Brandon-Evansville High School
Brandon, MN05-2021
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Goal-oriented focus
- Relationship building and management
- Customer relationship building
- Banking product sales
- Excellent communication skills
- Safe and vault operation
- Reliable
- Relationship building
Timeline
Teller
Bell Bank
11.2023 - Current
Customer Service Associate
Panther Distillery
04.2022 - 11.2023
Clerical Support Specialist
Wagner Enterprise, LLC
05.2019 - 04.2022
Bachelor of Science - Business Administration
University of Minnesota Moorhead
Associate of Science - Business Administration And Management
Alexandria Technical College
High School Diploma -
Brandon-Evansville High School
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