Dylan Walford
Mesa,Arizona (AZ)
Summary
Hard working and efficient Main Line Automotive Technician with a proven track record at Berge Volkswagen. Showcasing advanced problem-solving and diagnostic abilities. Specializes in engine and high-voltage system repairs, as well as experienced in chassis, drivetrain, and electrical systems. Working well with others and training fellow technicians. Performing at above a 100 percent efficiency for flate rate. Very quick learner and great at adapting to the on going changes/new technology that continues to arrive to the car market. Striving to create positive customer experience with accurate diagnosis and repairs. Incredibly focused and driven to be the best I can at my career.
Overview
9
9
years of professional experience
Work History
Main Line Automotive Technician
Berge Volkswagen
Gilbert, AZ
03.2015 - Current
- Performed heavy main line repairs. Replaced and rebuilt engines, transmissions, turbochargers, ect.
- Maintained a clean and organized work environment. Demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed repairs and replacements of Diesel engines and other various related components.
- Performed high voltage battery repairs and diagnostics of hybrids and electric vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance.
- Delivered superior results under tight deadlines. Managing multiple concurrent projects without compromising quality or attention to detail.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
Education
High School Diploma -
Primavera Online High School
Mesa, AZCertificate -
Volkswagen Training Center
Eastvale, CaSkills
- ASE Certification
- Advanced Problem-Solving
- Diagnostic and Repair abilities of all systems throughout the vehicle
- High Voltage System Certification
- High Voltage Battery Repair Certification
- Engine Specialist Certification
- Electrical Specialist Certification
- Diesel Engine Repair Certification
- Brakes, Handing, and Safety systems certification
- Drivetrain Replacement and Repairs
Accomplishments
Top performer for service every year at Berge Volkswagen from 2018 until now.
Timeline
Main Line Automotive Technician
Berge Volkswagen
03.2015 - Current
High School Diploma -
Primavera Online High School
Certificate -
Volkswagen Training Center