Summary
Overview
Work History
Education
Timeline
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Dylan Walker

Cosmopolis,WA

Summary

Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.

Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Management

Office Depot
07.2022 - 05.2025
  • Mentored junior associates in best practices for project management, time management, and problem-solving techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Reported problems and concerns to management.
  • Led customer service team to enhance client satisfaction and resolve complex queries efficiently.
  • Developed training programs to improve staff performance and reduce response times.
  • Analyzed customer feedback to implement process improvements and boost service quality.
  • Mentored junior staff in best practices for customer engagement and conflict resolution strategies.

Education

Skyview Highschool
Vancouver, WA

Timeline

Management

Office Depot
07.2022 - 05.2025

Skyview Highschool

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Dylan Walker