Dylan Walker
Riverview,FL
Summary
Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.
Overview
5
5
years of professional experience
Work History
Senior customer services associate
Wawa
Riverview, Florida
04.2021 - Current
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Collaborated with team members to ensure efficient service delivery.
- Trained new associates on customer service protocols and best practices.
- Worked closely with other departments to resolve customer issues in a timely manner.
Skills
- Customer service
- Product knowledge
- Customer engagement
- Team collaboration
- Cross-department communication
- Employee training
- Attention to detail
- Complaint resolution
References
References available upon request.
Timeline
Senior customer services associate
Wawa
04.2021 - Current