Dylan Walters

• Manage a portfolio of ISR, Public Liability and Professional Indemnity claims across a broad range of industrial sectors, including health, construction and retail
• Regular claims advocacy on behalf of clients to ensure timely settlement of claims and drafting submissions to insurers where indemnity or service was in issue
• Provide claims reporting to specific clients on a needs basis
• Manage relationships with insurers and other service providers to establish sound claims service models for the mutual benefit of clients and insurers

Reason for leaving: relocation to USA

• Company Overview: 360 Underwriting – Specialised Insurance Solutions for the Broker Market
• Manage and settle property ISR and Public Liability claims for SME commercial insured clients of360uw

Reason for leaving: appointed Senior Claims Executive with Gallagher

• Manage a portfolio of ISR, Public Liability, Professional Indemnity and Management Liability claims across a broad range of corporate and commercial sectors, with a larger focus on Professional Indemnity and Management Liability
• Regular claims advocacy on behalf of clients to ensure timely settlement of claims and drafting submissions to insurers where indemnity is in issue
• Provide claims reporting to specific clients on a needs basis
• Manage and assist clients in settling under deductible Public Liability claims
• Manage relationships with insurers and other service providers to establish sound claims service models for the mutual benefit of clients and insurers

Reason for leaving: relocation to USA (postponed)

• Company Overview: Sydney, Australia
• Manage a large portfolio of Property ISR and Public Liability claims on behalf of Commercial and Corporate clients. Major client: DEXUS Property Group
• Manage a portfolio of Professional Indemnity claims on behalf of commercial/corporate clients in the health and finance sectors
• Liaise with all service providers including insurers and adjustors to ensure timely settlement of claims
• Prepare submissions to insurers on behalf of clients in the event of denials or complex claims
• Provide detailed quarterly reporting to clients which highlights industry trends, documents general claims statistics, identifies risk management issues and updates recent changes in insurance law
• Manage and settle under deductible Public Liability claims

Reason for leaving: appointed Senior Claims Executive with Gallagher in August 2016

• Company Overview: General Insurance: Home, Contents & Auto
• Chief liaison between the GI Product team and Claims team on product developments and Policy interpretation
• Coach members of the GI Product team on the claims process and application of Policy wording to real claims scenarios
• Assist the GI Product team manager to develop new business case initiatives

Reason for leaving: appointed Claims Consultant with Aon Risk Services in January 2011

• Manage a portfolio of claims valued at $30,000 or more and total loss claims
• Claims registration, appointment of third party service providers-assessors/investigators, building consultants
• Determine liability according to policy terms and conditions and relevant legislation, process payments, provide emergency assistance to customers where required, assist team members where required, see claims through to resolution and keep customers informed throughout the claims process according to relevant service level agreements
• Manage a portfolio of common law public liability claims- determine indemnity and liability according to relevant legislation and case law
• Instruct solicitors when claims become litigated
• Educate customers and claimants regarding the common law duty of care
• Weigh up the expense of denying liability and defending claims with taking a purely commercial approach and making the appropriate decision based on overall quantum and common sense

In the process of finalising a portfolio of around one hundred total loss claims arising from the Victorian bushfires in February 2009, I received a number of letters from customers expressing their gratitude for everything I had done for them in helping to put their lives back together

Reason for leaving: appointed Product Support Manager in May, 2010

• Manage a portfolio of claims valued at $29,999 or under
• Claims registration, appointment of assessors/investigators and/or building consultants, determine indemnity according to policy terms and conditions and relevant legislation, process payments, assist team members where required, see claims through to resolution and keep customers informed throughout the claims process according to relevant service level agreements

Reason for leaving: appointed Specialist Case Manager in March 2008

• Claims registration, appointing assessors/investigators/builders and other suppliers where appropriate, taking calls from customers and assisting with their inquiries regarding policy coverage and liability, taking messages for customers and forwarding to relevant case managers

Reason for leaving: appointed Claims Case Manager in December 2007

• Coordinate/delegate work within the team
• Assist GICC sales and service representatives with regard to all queries in relation to premium payments and adjustments
• Administration and maintenance of insurance policies on behalf of customers, including endorsements, cancellations, premium adjustments, policy refunds, drawing cheques
• Liaise regularly with other departments within CommInsure regarding underwriting issues, customer complaints, business system issues and compliance issues
• Overseeing the daily cheque print run
• Complaints handling
• QA call monitoring
• Training and supervision of temporary employees with regard to our business systems, claims registration and procedures

Reason for leaving: appointed Support Team Manager, Accounts, Compliance and Quality in December 2006

• Assist GI sales & service regarding all queries in relation to premium payments and adjustments
• Administer/maintain insurance policies on behalf of customers, including endorsements/cancellations, premiums, refunds, drawing cheques
• Overseeing the daily cheque print run
• Complaints handling
• QA call monitoring
• Training/supervision of temporary employees regarding business systems, claims registration and procedures
• December2005 – appointed subject matter expert for a new business system (Fineos) roll-out to the call centre

Reason for leaving: appointed Support Team Manager, Accounts, Compliance and Quality in December 2006

• Take sales and service calls from new and existing customers for all queries in relation to home and contents insurance
• Provide quotes
• Convert quotes to new business and send relevant policy documentation to customers
• Administer insurance policies on behalf of customers, including endorsements, cancellations, updating personal details
• Explain policy benefits, limits, coverage and terms and conditions
• Liaise with other departments on customers’ behalf including Underwriting, Accounts and Claims to assist with queries in relation to these areas

Reason for leaving: appointed Customer Service Representative in Accounts, Compliance and Quality in November 2005

• Sell wine to new and existing customers of the wine club and organise delivery
• Resolve customer issues and complaints
• Update customers’ personal details on the central database

Reason for leaving: appointed Sales and Service Representative for CommInsure in March 2005

• Assist solicitors in the management of litigated workers compensation claims (as well as common law liability claims arising from workplace injuries) on behalf of employers in the interests of CGU as the insurer
• Prepare matters (Defences) for hearing in the Compensation Court of NSW (now defunct)
• Write letters to opposing sides and serve relevant medical evidence or Subpoenas to Produce
• Arrange factual investigations and surveillance to assist in the preparation of Defences
• Attend at Court to file Defences, Subpoenas, Notices of Motion and other relevant Court documents
• Attend at Court (and the District Court of NSW for common law matters) to appear before the Registrar, Judges or Commissioners in mentions, call-overs, status conferences, directions hearings, to argue Notices of Motion and claims for privilege over disputed documentary evidence
• Attend at Court on hearing days to liaise with and instruct barristers on behalf of the instructing solicitor
• This involves mentioning Counsel before Judges on Counsel's behalf, keeping a record of settlement negotiations and providing instructions regarding same, attend to the signing of settlement documents and filing with the Court when matters had settled

Reason for leaving: involuntary redundancy