Dylan Ward
Milwaukee,Wisconsin
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
Work History
Account Manager
Towne Park
06.2022 - Current
- Developed and maintained strong working relationships with professionals within assigned territory.
- Trained new employees on customer service, safety practices and organizing strategies.
- Recorded accurate and efficient records in financial databases.
- Created strong performance based relationships with clients.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant Manager
Towne Park
02.2022 - 06.2022
- Mentored team members to enhance professional development and accountability in workplace.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Valet Parking Supervisor
Towne Park
07.2021 - 02.2022
- Ensured high levels of service quality by conducting thorough employee training and emphasizing the importance of attention to detail.
- Streamlined vehicle handover process for increased efficiency while still ensuring proper documentation was completed accurately every time.
- Issued and collected claim tickets and processed valet parking fees.
- Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.
Carpenter Apprentice
JLJI Enterprises
03.2020 - 02.2022
- Strengthened communication skills through daily interaction with clients, architects, suppliers, subcontractors, and other team members on various projects.
- Demonstrated commitment to quality craftsmanship by following blueprints and specifications accurately during each phase of construction.
- Supported team members with efficient material handling, ensuring timely availability of required supplies for each task.
- Observed all OSHA and corporate safety regulations and procedures.
Valet Parking Attendant
Towne Park
01.2019 - 04.2020
- Used CVPS to record customer name, make and model of vehicle and length of stay, maintaining up-to-date log.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Assisted in training new employees, sharing best practices for safe driving techniques and exceptional customer service skills.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
Education
No Degree - Finance
Cleveland State University
Cleveland, OHHigh School Diploma -
Wickliffe High School
Wickliffe, OH05.2018
Skills
- Account Management
- Team Training
- Revenue Growth
- Microsoft Excel, Powerpoint, and Document expertise
Timeline
Account Manager
Towne Park
06.2022 - Current
Assistant Manager
Towne Park
02.2022 - 06.2022
Valet Parking Supervisor
Towne Park
07.2021 - 02.2022
Carpenter Apprentice
JLJI Enterprises
03.2020 - 02.2022
Valet Parking Attendant
Towne Park
01.2019 - 04.2020
No Degree - Finance
Cleveland State University
High School Diploma -
Wickliffe High School