Dylan Weagant
Indianapolis,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Support Analyst
PolicyStat
2023.05 - Current
- Resolved complex customer complaints, ensuring a positive experience with the company''s products and services.
- Implemented improvements to existing workflows by identifying inefficiencies and proposing actionable solutions.
- Maintained detailed documentation of customer interactions, allowing for consistent follow-up and seamless handoffs between team members.
- Enhanced customer satisfaction by providing timely and accurate solutions to technical issues.
Customer Service Representative
GEICO
2022.11 - 2023.05
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed over 45 calls per day and 30% product referral
Sales Development Representative
Wake Up Wealthy
2022.05 - 2022.10
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
- Managed over 75 customer calls per day
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Employed consultative approach to assess customer needs and business challenges.
Financial Representative
Western & Southern Life
2021.09 - 2022.05
- Worked with clients and finance companies to find optimal solutions for financing.
- Drove sales by following up with leads and new customers through outbound calls and emails.
- Met with customers to assess needs, financial status and eligibility.
- Boosted financial service sales by using cross-selling techniques
Tech Support Intern
Celina Insurance
2018.08 - 2021.08
- Configured hardware, devices and software to set up work stations for employees.
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
- Engaged end users and answered questions via email, phone, website live chat and in forums.
- Created plans and communicated deadlines to complete projects on time.
Education
Associate of Science - Software Application Development
Rasmussen College
03.2020
High School Diploma -
Fort Recovery High School
05.2018
Skills
- Strategic planning
- Self-Motivated
- Excellent Communication
- Ticket management
- Technical Troubleshooting
- Problem-Solving
Timeline
Customer Support Analyst
PolicyStat
2023.05 - Current
Customer Service Representative
GEICO
2022.11 - 2023.05
Sales Development Representative
Wake Up Wealthy
2022.05 - 2022.10
Financial Representative
Western & Southern Life
2021.09 - 2022.05
Tech Support Intern
Celina Insurance
2018.08 - 2021.08
High School Diploma -
Fort Recovery High School
Associate of Science - Software Application Development
Rasmussen College