Results-driven professional with extensive experience at GLOBALFOUNDRIES, excelling in equipment calibration and process improvements. Proven ability to enhance productivity and reliability through effective troubleshooting and quality control.
Work History
Senior Technician Process Engineer
4 Years 3 Months
GLOBALFOUNDRIES | 08.2022 - Current
Oversaw equipment calibration and maintenance to ensure optimal production performance.
Implemented process improvements that reduced downtime and increased overall productivity.
Conducted root cause analysis for equipment failures, leading to improved reliability.
Monitored production metrics and identified trends for continuous improvement initiatives.
Follow JBI and ensure high yield for wafer on tools before they are prep for shipping
Customer Service Leader
5 Years 3 Months
Hannaford Supermarket | 05.2017 - 08.2022
Led team in enhancing customer satisfaction through effective communication and problem resolution strategies.
Implemented new procedures to streamline operations and reduce wait times for customers.
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University | Hooksett, NH | 05.2022
Associate of Science - Digital Media
Hudson Valley Community College | Troy, NY | 05.2019