Summary
Overview
Work History
Education
Skills
Timeline
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Dylan Welch

Saugerties,NY

Summary

Dynamic Sales Consultant with proven success at Romeo Auto Group, excelling in customer relationship management and persuasive communication. Adept at understanding client needs and providing tailored solutions, resulting in increased referral business. Committed to ongoing professional development and leveraging product knowledge to enhance customer satisfaction and drive sales growth.

Overview

6
6
years of professional experience

Work History

Sales Consultant

Romeo Auto Group
11.2023 - Current
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Responded to telephone and in-person requests for information.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Client Advisor

Healey Brothers Ford
01.2024 - 03.2025
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.

Sales Consultant

Lia Honda of Kingston
08.2023 - 11.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.

Assistant Manager

Slices Of Saugerties
09.2019 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

Associate Of Business Administration -

Hudson Valley Community College
Troy, NY

Skills

  • Time management
  • Customer relationship management
  • CRM proficiency
  • Objection handling
  • Product and service sales
  • Persuasive communication
  • Closing techniques
  • Cold calling
  • Customer relationship building
  • Customer service
  • Product and service knowledge

Timeline

Client Advisor

Healey Brothers Ford
01.2024 - 03.2025

Sales Consultant

Romeo Auto Group
11.2023 - Current

Sales Consultant

Lia Honda of Kingston
08.2023 - 11.2023

Assistant Manager

Slices Of Saugerties
09.2019 - 08.2023

Associate Of Business Administration -

Hudson Valley Community College

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Dylan Welch