Dylan Welsh
Eugene,OR
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Jacksons Food Stores
04.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Process all recquired data for the days transactions into PDI workspace, including all books and data entry required to accurately log sales, loyalty, and fuel.
- Keep track and order certain products in the store.
Sales Representative
New Castle Installations
11.2021 - 03.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained communication with canvas team and contractors throughout the duration of build planning
Production Worker
MasterBrand Cabinets
06.2021 - 08.2021
- I worked in the finishing department, applying sealer and wiping down doors
Customer Service/Sales Agent
Herbs america
05.2020 - 05.2021
- Answered the phone to process orders, answer questions and speak with clients
- Maintained daily communication with distributers regarding orders, and needs.
- Maintained communication with production team to ensure deadlines and schedules were met.
- Communicated with the warehouse via email and phone to ensure orders were outgoing
- Entered Client, distributer, and production data daily.
Customer Service Representative/shift Lead
First Call Resolution
12.2018 - 04.2020
- Worked for 2 teams answering phones and emails, for stash invest and peloton, processed orders, and account information.
- Worked as a subject matter expert and debit specialist
- Helped coworkers solve complex issues related to debit accounts
Education
High school diploma -
Grants Pass High School
Grants Pass, OR06.2018
Skills
- Computer skills
- Sales
- Microsoft Excel
- Customer service
- Zendesk
- Google Docs
- Active admin
- Windows
- Customer support
- Data entry
- Communication
Certification
QuickBooks
Timeline
Customer Service Cashier
Jacksons Food Stores
04.2022 - Current
Sales Representative
New Castle Installations
11.2021 - 03.2022
Production Worker
MasterBrand Cabinets
06.2021 - 08.2021
Customer Service/Sales Agent
Herbs america
05.2020 - 05.2021
Customer Service Representative/shift Lead
First Call Resolution
12.2018 - 04.2020
High school diploma -
Grants Pass High School
QuickBooks
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