Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dylan Wickersham

NORTH LAS VEGAS,NV

Summary

Dynamic professional with extensive experience in administrative support, excelling in office management and scheduling coordination. Proven ability to enhance organizational efficiency through streamlined processes and effective communication. Skilled in document management and customer service, consistently improving team collaboration and managerial satisfaction. Adaptable and proactive in optimizing workflows to support divisional synergy.

Overview

9
9
years of professional experience

Work History

Office Manager

Enigma 1 Solutions
01.2019 - Current
  • Assisted in daily office operations and maintained organized filing systems.
  • Handled incoming calls and directed inquiries to appropriate personnel.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Adapted quickly to new software tools for document management and communication.
  • Developed and maintained spreadsheets to track office expenses and budgets.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.

Scheduling Coordinator

Enigma 1 Solutions
10.2018 - 01.2019
  • Coordinated scheduling for multiple teams, optimizing resource allocation and availability.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Collaborated with project managers to align staffing needs with project timelines.
  • Streamlined communication between departments, enhancing collaboration and reducing conflicts.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Enhanced team efficiency by streamlining appointment scheduling processes.
  • Implemented new scheduling system, training staff on its use to improve overall efficiency.
  • Managed complex scheduling software, leading to reduction in double bookings and scheduling conflicts.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Communications Manager

Enigma 1 Solutions
03.2017 - 10.2018
  • Developed and executed comprehensive communication strategies to enhance brand visibility.
  • Conducted market research to identify trends, informing strategic decisions and content development initiatives.
  • Developed compelling content for company website and social media channels, driving user engagement and conversions.
  • Managed digital content across multiple platforms, ensuring alignment with organizational goals.
  • Analyzed audience engagement metrics to refine messaging and improve outreach initiatives.
  • Developed key message frameworks to ensure consistent messaging across all channels and touchpoints within the organization.
  • Leveraged social listening tools to stay informed about relevant industry trends and inform communication strategy adjustments as needed.
  • Optimized email marketing campaigns by segmenting mailing lists based on customer preferences.
  • Managed company website content, enhancing user experience and engagement.
  • Tailored communication styles to suit diverse audiences, ensuring messages were effectively received.
  • Elevated customer satisfaction by optimizing customer service communication protocols.

Education

Bachelor of Arts - History

University of Nevada, Las Vegas
Las Vegas, NV
12-2018

High School Diploma -

Silverado High School
Las Vegas, NV
06-2015

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Clear oral/written communication
  • Scheduling and calendar management
  • Administrative support
  • Document management
  • Clerical support
  • Scheduling coordination

Languages

English
Full Professional
German
Limited Working

Timeline

Office Manager

Enigma 1 Solutions
01.2019 - Current

Scheduling Coordinator

Enigma 1 Solutions
10.2018 - 01.2019

Communications Manager

Enigma 1 Solutions
03.2017 - 10.2018

Bachelor of Arts - History

University of Nevada, Las Vegas

High School Diploma -

Silverado High School

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