Dylan Williams
Walhonding,OH
Summary
History of successfully transforming food service operations through performance improvements and cost reductions to maximize service and profits. Forward-thinking leader with analytical and critical thinking skills to solve all types of routine and complex business problems. Over 8 years dedicated to food service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food and Beverage Director/Manager of Operations
Cicero Hospitality Group
Farmington Hills, MI
02.2024 - Current
Banquet/Bar Manager
Bentley Banquet and Conference Center
Wyandotte, MI
11.2023 - Current
- Responsible for evening operations
- Event managing, banquet and food service management.
Bartender/Bar Manager
Oak Pointe Country Club
Brighton
02.2023 - 07.2023
- Serving Quality Drinks, Food service, and member enjoyment.
FOH Manager
Smokehouse 52
Chelsea, MI
11.2022 - 03.2023
- FOH operations, cash handling, Inventory
Ass. Head Bartender
Orchard Lake Country Club
03.2022 - 12.2022
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Kept track of bar tabs and transferred open tabs to dining area for wait staff
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Poured wine, beer and cocktails for patrons
- Talked easily with patrons to build rapport and earn repeat business
- Met customer, business operations and server needs with minimal errors or delays
- Stocked bar with beer, wine, liquor and related supplies
- Prepared new garnishes, juices and other perishables daily
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes
- Took drink orders from tables and bar area and relayed to bartenders.
Server Assistant
Oakland Hills Country Club
Oakland, MI
09.2021 - 12.2021
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
- Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Set up tables and chairs for parties and large groups
- Carried food orders to specific restaurant tables and served guests
- Assessed dining areas for broken glass, leaks and other safety issues and reported incidents to on-duty supervisor
- Retrieved and transported dirty tableware to dishwashing area
- Cleared dishes after courses for prompt table maintenance
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service
- Greeted guests with friendliness and professionalism
- Worked in close collaboration with team members to ensure customers received high-quality service
- Supported serving staff in delivering accurate and well-presented food orders
- Effectively multitasked within fast-paced environment.
Education
Business Managment -
Oakland Community College
Skills
- Service Delivery Management
- Operations Oversight
- Cost Control
- Sanitation Standards
- Food presentation
- Labor Management
- Food and Beverage Operations
- Ordering Supplies
- Menu development
- Strategic Planning
- Recruitment
- Resource Allocation
- Relationship Building
- Event Coordination
- Money Handling
- Performance Improvement
- Payroll Administration
- Profitability Optimization
- Effective Communication
- Team building
- Inventory Control
- Goal Setting
- Problem-Solving
- Supply Ordering and Management
- Team Leadership
- Organizational Skills
Certification
- TIPS
- Hotel Management Standards
Timeline
Food and Beverage Director/Manager of Operations
Cicero Hospitality Group
02.2024 - Current
Banquet/Bar Manager
Bentley Banquet and Conference Center
11.2023 - Current
Bartender/Bar Manager
Oak Pointe Country Club
02.2023 - 07.2023
FOH Manager
Smokehouse 52
11.2022 - 03.2023
Ass. Head Bartender
Orchard Lake Country Club
03.2022 - 12.2022
Server Assistant
Oakland Hills Country Club
09.2021 - 12.2021
Business Managment -
Oakland Community College
- TIPS
- Hotel Management Standards