Dylan Williams
Grand Rapids,MI
Summary
Transforming food service operations to enhance guest satisfaction and drive profitability. A proactive leader skilled in team collaboration and effective communication, adept at resolving customer issues and maintaining operational excellence.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Internship Student
Eldorado Country Club
Cadillac, Michigan
03.2026 - 06.2026
- Supported event coordination for member activities and special occasions.
- Provided excellent customer service to members and guests at all times.
- Facilitated communication between staff to ensure smooth service delivery.
- Maintained cleanliness and organization in work areas throughout the facility.
- Worked well in team environment as well as independently.
Dining Room Manager
Arcadia Bluffs Golf Club
Arcadia , MI
07.2024 - 11.2025
- Managed daily dining room operations to ensure exceptional guest experiences.
- Coordinated with kitchen staff to maintain timely food delivery and presentation.
- Developed and implemented dining room floor plans for optimal guest flow.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Reviewed closing reports at end of shifts and corrected mistakes.
- Oversaw daily operations of the dining room including seating arrangements, menu changes, and special requests from customers.
Food and Beverage Director/Manager of Operations
Cicero Hospitality Group
Farmington Hills, MI
01.2024 - 07.2024
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences. Assisted staff by serving food and beverages or bussing tables. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry. Delegated work to staff, setting priorities and goals. Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. Produced detailed documentation to outline potential worker issues. Executed hands-on preventive maintenance and repairs to keep equipment functional. Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation. Managed food service sales, costs and budget administration to keep operations in line with financial targets. Assisted in developing budgets for upcoming projects and tracked actual spending against those plans. Coordinated catering services for corporate events or private parties according to client specifications. Reviewed invoices from vendors and submitted payment requests in a timely manner. Analyzed financial data such as sales figures, profit margins, budgeting reports, to make recommendations for improvement or expansion. Maintained records of monthly expenses related to food and beverage services such as payroll costs, utilities bills. Monitored customer feedback through comment cards or online reviews and took corrective action as needed. Oversaw daily operations of restaurant, bar, catering services including staffing schedules and cash management procedures. Conducted inventory audits on a regular basis to maintain accurate stock levels and minimize waste.
Banquet/Bar Manager
Bentley Banquet and Conference Center
Wyandotte, MI
11.2023 - 02.2024
- Responsible for evening operations Event managing, banquet and food service management. Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary. Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks. Enforced safety regulations and ensured proper sanitation practices were followed by all employees. Resolved customer complaints regarding quality of food or beverage service in a timely manner. Conducted weekly team meetings to discuss upcoming events, promotions and menu changes. Assisted with planning special events such as wine tastings or cocktail parties. Coordinated with chefs on food pairings for cocktails or beer selections. Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
Bartender/Bar Manager
Oak Pointe Country Club
Brighton, MI
02.2023 - 07.2023
- Provided quality drinks to customers at the bar., Delivered food to customers promptly, enhancing overall dining experience., and member enjoyment. Greeted customers and provided excellent customer service. Prepared alcoholic and non-alcoholic beverages according to recipe standards. Ensured proper sanitation of bar area, glassware, utensils, and equipment. Maintained inventory of liquor, beer, wine, and other beverage items. Provided drink suggestions to customers based Processed payments accurately and efficiently, ensuring smooth transactions and customer satisfaction.tly with a POS system. Assisted in setting up the bar for service shift. Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking. Performed opening and closing duties including restocking supplies. Organized storeroom inventory of supplies such as cups, napkins, straws. Adhered Managed cash drawer at end of each shift, ensuring accuracy of funds and accountability. t the end of each shift ensuring accuracy of funds received. Developed good working relationships with fellow employees through effective communication. Checked identification cards for proof of age prior to serving alcohol beverages. Participated in weekly team meetings to discuss goals and objectives set by management.
FOH Manager
Smokehouse
Chelsea, MI
11.2022 - 02.2023
- FOH operations, cash handling, Inventory Monitored employee performance to ensure compliance with company standards. Resolved customer complaints in a professional manner while maintaining brand integrity. Provided guidance and support to FOH personnel when dealing with difficult customers or situations. Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations. Managed day-to-day restaurant operations with focus on quality and meeting customer expectations. Handled complaints, settled disputes and resolved customer conflicts.
Ass. Head Bartender
Orchard Lake Country Club
03.2022 - 01.2023
- Recommended food and drinks to patrons based on preference, pairings and special promotions Kept track of bar tabs and transferred open tabs to dining area for wait staff Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards Maintained knowledge of bar and menu options to prepare drinks and make food recommendations Poured wine, beer and cocktails for patrons Talked easily with patrons to build rapport and earn repeat business Met customer, business operations and server needs with minimal errors or delays Stocked bar with beer, wine, liquor and related supplies Prepared new garnishes, juices and other perishables daily Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes Took drink orders from tables and bar area and relayed to bartenders.
Server Assistant
Oakland Hills Country Club
Oakland, MI
09.2021 - 01.2022
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options Verified guest satisfaction with meals and suggested additional items to increase restaurant sales Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation Communicated with hosts, bussers and kitchen staff to prepare for and serve customers Set up tables and chairs for parties and large groups Carried food orders to specific restaurant tables and served guests Assessed dining areas for broken glass, leaks and other safety issues and reported incidents to on-duty supervisor Retrieved and transported dirty tableware to dishwashing area Cleared dishes after courses for prompt table maintenance Assisted servers with monitoring tables for customer satisfaction, quality and additional service Greeted guests with friendliness and professionalism Worked in close collaboration with team members to ensure customers received high-quality service Supported serving staff in delivering accurate and well-presented food orders Effectively multitasked within fast-paced environment.
Education
Business Managment
Oakland Community College
Skills
- Event coordination
- Team leadership
- Customer service
- Inventory management
- Guest relations
- Time management
- Staff training
- Conflict resolution
- Communication skills
Certification
- TIPS
- CPR
- ServSafe
Timeline
Internship Student
Eldorado Country Club
03.2026 - 06.2026
Dining Room Manager
Arcadia Bluffs Golf Club
07.2024 - 11.2025
Food and Beverage Director/Manager of Operations
Cicero Hospitality Group
01.2024 - 07.2024
Banquet/Bar Manager
Bentley Banquet and Conference Center
11.2023 - 02.2024
Bartender/Bar Manager
Oak Pointe Country Club
02.2023 - 07.2023
FOH Manager
Smokehouse
11.2022 - 02.2023
Ass. Head Bartender
Orchard Lake Country Club
03.2022 - 01.2023
Server Assistant
Oakland Hills Country Club
09.2021 - 01.2022
Business Managment
Oakland Community College