Austin Greenwell

• Ensure that the cable plant is running up to standards set by the company

This entails fixing outages, plant problems, and communicating with field technicians to ensure that customer's needs are being met

• Installation of residential cable
• Strive to provide excellent customer service with clear attention to detail
• Accept and respond to dispatch calls
• Stick to a tight schedule to ensure efficiency when accepting jobs.
• Completing all tasks in a timely manner.

• Maintain the cable plant for the city of Bardstown
• Fix any damage to the plant and help with new build constructions
• Install residential cable.
• Accept and respond to dispatch calls
• Climb heights greater than 30 feet to repair coax and fiber optic connections
• Ensure satisfaction by consulting with all customers before, during, and after dispatches are made.
• Traveling from project to project
• Managing time efficiently to ensure the maximum amount of productivity within a scheduled time window

• Ensure that the cable plant is running up to standards set by the company

This entails fixing outages, plant problems, and communicating with field technicians to ensure that customer's needs are being met

• Installation of residential cable
• Strive to provide excellent customer service with clear attention to detail
• Accept and respond to dispatch calls
• Stick to a tight schedule to ensure efficiency when accepting jobs.
• Completing all tasks in a timely manner.

• During this time, I installed new cable services as well as trouble shot existing cable services to resolve customers issues
• I worked quickly and efficiently, maintaining excellent customer relationships
• Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
• Kept detailed records of field measurements and data.
• Prepared and submitted reports to document work performed and provide progress updates to management.

• Responsible for hiring agents and managing a team of up to 20 agents.
• Coached employees ensuring they understood and were able to be successful in the company
• Responsible for ensuring that staff is informed on new software, new phones, and technological changes
• Excelled in meeting daily, weekly, and monthly sales goals.
• Maintained a 5 star customer service review score (metric was measured by sending surveys to customers at random with 5 stars being the best)
• Accept in-bound calls to assist customers with technical support regarding AT&T phone devices, landlines, internet, and cable.
• Responded to customer complaints
• Took escalated calls when customers were displeased with service
• Assisted with any and all billing issues
• Would build rapport with the customer during calls to make personalized offers and unique solutions to their problems by upselling them additional services such as U-verse cable, internet, home phone, additional lines, and new devices.