Dylan Yang
Lodi,NJ
Summary
Proficient in a wide range of technical skills, offering expertise in hardware and software troubleshooting, network management, and security protocols. Experience spans to both military and civilian roles, demonstrating adaptability and a commitment to excellence. Motivated IT Trainee eager to advance professionally and contribute to business success. Exceptional leadership and planning abilities with deep understanding of Desktop support practices. Teachable and ready to learn from experienced professionals.
Overview
8
8
years of professional experience
Work History
Information Technology Trainee
NPower
Newark, NJ
8 2023 - 1 2024
- Instructional program designed to launch tech careers through hands on training, internships, and microwork projects
- Completed comprehensive training modules to gain proficiency in industry-specific software, contributing to more efficient project execution.
- Contributed ideas in brainstorming sessions, leading to innovative solutions for project challenges.
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
91B Wheeled Vehicle Mechanic
US Army National Guard
Port Murray, New Jersey
10.2015 - 02.2024
- Skilled in diagnosing and repairing automotive, engineering, material handling, and powered support equipment, ensuring conformity to technical standards (TM 10/20).
- Streamlined workflow processes through effective communication with supervisors regarding job progress updates and potential roadblocks encountered during repair tasks.
- Safeguarded personnel safety with diligent adherence to proper lifting techniques and hazardous materials handling procedures during vehicle maintenance tasks.
- Reduced downtime for critical equipment with timely troubleshooting and repair of electrical, hydraulic, and powertrain systems.
- Enhanced training effectiveness by mentoring junior mechanics in the proper use of tools, diagnostic equipment, and repair techniques for wheeled vehicles.
- Demonstrated adaptability by quickly learning new technologies as they were integrated into the fleet''s wheeled vehicle inventory.
- Enhanced fleet readiness by performing preventative maintenance checks and services on various types of military vehicles.
- Provided valuable input during unit planning sessions to ensure adequate resources were allocated for wheeled vehicle maintenance and repair operations.
- Strengthened team collaboration by assisting other mechanics in resolving complex technical issues related to wheeled vehicle repairs.
- Upheld a clean and organized work environment, promoting safety and efficiency in the maintenance facility.
Student Intern
Salesforce Admin Learning Program
New York, New York
06.2023 - 08.2023
- Acquired skills in data management, including data entry, data cleansing, and data validation within the Salesforce platform.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Expanded professional network by actively engaging with colleagues and mentors within the organization, fostering valuable connections for future career opportunities.
- Demonstrated adaptability by learning new software programs and tools quickly, enhancing overall efficiency within the intern role.
Packing Associate
Stryker
06.2022 - 09.2022
- Conducted quality checks on packaging materials and products to ensure they meet company and industry standards.
- Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Improved order accuracy with meticulous attention to detail in packaging and labeling.
- Collaborated with fellow associates, improving overall team productivity and meeting tight deadlines.
- Balanced speed with accuracy when selecting items for shipment, ensuring no errors were made that could lead to customer dissatisfaction or returns.
- Reduced packing errors, carefully inspecting products for damage before packing.
- Maintained a clean and safe work environment, adhering to company policies and OSHA regulations.
- Kept equipment in optimal working condition through regular maintenance checks as well as prompt reporting of any malfunctions.
- Consistently met deadlines under pressure by apportioning time efficiently and staying focused on the task at hand.
Operations Associate/Operations Supervisor
Jackpocket
Hewitt, NJ
04.2020 - 03.2022
- Provided expert remote desktop support to internal teams, Operations Associates, and customers, troubleshooting technical issues, resolving challenges, and offering step-by-step guidance to ensure a seamless user experience.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Developed and maintained comprehensive operational reports to provide insights into performance metrics, informing leadership decisions.
- Enhanced team morale and productivity by establishing recognition program for outstanding performance.
Education
NPower/Coursera
Newark, NJ 08.2022 - 01.2023
Salesforce
Some College (No Degree) - Information Technology, Networking
Bergen Community College
Paramus, NJSkills
Project Support
Software Installation
Leadership Qualities
Printer Support
Documentation And Reporting
Safety Monitoring
Administrative Support
Help Desk Experience
Teamwork and Collaboration
Problem-solving aptitude
Continuous Improvement
Remote Support
Technicalskillsandsoftware
- Customer Service
- Troubleshooting
- Database Fundamentals
- Hardware Configuration
- Applications and Software
- Networking
- Linux
- Infrastructure
- Technical Support
- Chinese/Mandarin
Timeline
Student Intern
Salesforce Admin Learning Program
06.2023 - 08.2023
NPower/Coursera
08.2022 - 01.2023
Packing Associate
Stryker
06.2022 - 09.2022
Operations Associate/Operations Supervisor
Jackpocket
04.2020 - 03.2022
91B Wheeled Vehicle Mechanic
US Army National Guard
10.2015 - 02.2024
Information Technology Trainee
NPower
8 2023 - 1 2024
Salesforce
Some College (No Degree) - Information Technology, Networking
Bergen Community College