Dylan Yokota
Sacramento
Summary
Dedicated student assistant with expertise in end-user support and data analysis. Proven ability to create training materials and deliver exceptional customer service. Focused on enhancing user experience and contributing to team success. Detail-oriented student assistant specializing in data analysis and technical support. Proven ability in developing user documentation and providing exceptional customer service. Eager to contribute skills in team collaboration and project management to drive operational success. Dedicated student assistant with expertise in data analysis, technical support, and user documentation. Committed to delivering exceptional customer service and facilitating effective team collaboration.
Overview
5
5
years of professional experience
Work History
Student Assistant
California Department of Education
Sacramento
02.2023 - Current
- Provided end user support for voice communications systems such as VoIP phones.
- Participated in team meetings to discuss project progress and challenges.
- Assisted with the development of user manuals, training materials and end-user documentation.
- Edited raw video clips into a cohesive final product using video editing software.
- Provided excellent service and attention to customers when face-to-face, through direct communication, or through phone conversations.
- Prepared purchase orders according to specified requirements.
- Supported Zoom webinar configuration and live-stream operations for events reaching 1,000+ participants.
Shift Leader
T4 Tea For U
Sacramento
08.2020 - 01.2023
- Resolved customer complaints promptly and professionally.
- Assisted in training new employees on shift operations.
- Checked orders for quality and completeness.
Education
Some College (No Degree) - Computer Science
California State University, Sacramento
Sacramento, CASome College (No Degree) - Computer Science
Sacramento City College
Sacramento, CASkills
- Data analysis
- Technical support
- User documentation
- Project management
- Customer service
- Team collaboration
- Document processing
Technical Skills
- C++
- Java
- HTML/CSS/Javascript
- SQL
- Python
- Microsoft VBA
Timeline
Student Assistant
California Department of Education
02.2023 - Current
Shift Leader
T4 Tea For U
08.2020 - 01.2023
Some College (No Degree) - Computer Science
California State University, Sacramento
Some College (No Degree) - Computer Science
Sacramento City College