Dylan Zesiger
West Haven
Summary
Dynamic Customer Support Specialist with a proven track record at Browning/Winchester Firearms, excelling in problem-solving and relationship management. Developed innovative strategies that enhanced customer experience and achieved sales targets. Skilled in data analysis and effective communication, I thrive in collaborative environments, ensuring customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Browning/Winchester Firearms
01.2025 - Current
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
Counter Sales Representative
MountainLand Supply
05.2024 - 01.2025
- Provided outstanding customer service via in-person interactions, phone inquiries, and online orders.
- Achieved sales targets by selling equipment, tools, parts, accessories, materials, and supplies.
- Maintained strong customer relationships through timely and respectful service.
- Supported customers during merchandise loading and resolved additional requests.
- Coordinated product deliveries to enhance customer experience.
- Placed special orders or called other stores to find desired items.
Class B CDL Driver
MountainLand Supply
10.2023 - 05.2024
- Delivered exceptional customer service while assisting customers with loading merchandise and addressing needs.
- Transported deliveries safely to designated locations, ensuring timely completion of all routes.
- Managed loading and unloading of products from delivery trucks efficiently.
- Communicated with customers regarding delivery schedules and special instructions to ensure clarity.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Managed paperwork related to deliveries including invoices, bills of lading, manifests.
Heavy Equipment Operator
Roy City Public Works
05.2020 - 10.2023
- Executed heavy equipment operations, focusing on snowplow driving and street sweeper management.
- Performed asphalt laying and concrete pouring for infrastructure projects.
- Installed street signage to improve traffic flow and safety measures.
- Conducted welding and repairs on equipment to maintain operational readiness.
- Operated excavators and other construction equipment to properly grade land.
- Loaded and offloaded rocks, debris and other materials from heavy equipment.
Education
Bachelor of Professional Sales - Sales and Merchandising
Weber State University
Ogden, UT08.2025
High School Diploma -
Roy High School
Roy, UT05.2020
Skills
- Customer service
- Problem solving
- Sales strategies
- Inventory control
- Data analysis
- Relationship management
- Team collaboration
- Time management
- Effective communication
- Customer relationship management (CRM)
- Microsoft windows and office
- Analytical thinking
- Sales techniques
- Relationship building
Contact
cell, 801-866-4836
Affiliations
- Horse Training
- Hunting
- Fly Fishing
- Archery
Education
true
Timeline
Customer Support Specialist
Browning/Winchester Firearms
01.2025 - Current
Counter Sales Representative
MountainLand Supply
05.2024 - 01.2025
Class B CDL Driver
MountainLand Supply
10.2023 - 05.2024
Heavy Equipment Operator
Roy City Public Works
05.2020 - 10.2023
High School Diploma -
Roy High School
Bachelor of Professional Sales - Sales and Merchandising
Weber State University
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