Dylan Zuverink

Started on the frontline taking inbound calls directly from Equitable Advisors the companies number 1 clientele and provide assistance in 5 different departments. Transitioned to becoming a pod leader for new hires to assist with training and help them acclimate to a new skill before taking calls by themselves, while maintaining my frontline role. Eventually promoted to my current role as a Team Lead for Core Service by displaying a strong work ethic and exceptional customer service. Resolved escalated advisor complaints or queries promptly and efficiently. Managed daily workflow to optimize team performance and efficiency. Analyzed team performance metrics to identify areas for improvement, and provide coaching opportunities. Assist the manager in setting achievable goals for the team while monitoring progress towards them. Motivated staff through positive reinforcement techniques.

Mainly specialized in working with respiratory therapists, getting them jobs traveling across the country. Typical contract is about 13 weeks for an assignment with the option to extend. Making outbound calls to candidates in our system while also making calls to new leads that would sign up through our website or referred from other travelers. Organize and edit profiles to submit to the positions for the Account Managers to review and come back with an offer. Collaborated with hiring managers to define job requirements and ideal candidates. Provided feedback to candidates throughout the recruitment process for transparency.

Sell introductory loans to customers who have applied online for a loan either via company's website or from a 3rd party website. I would call to verify information with customers to make sure they meet the company's requirements to lend out for a loan. Would work anywhere between 35-40 new/old applications a day making 120+ outbound calls everyday while receiving inbound calls in between. Schedule payments with customers who have active accounts within the company. Respond to emails at a high volume. Transfer in bound calls to the appropriate department. Verify bankruptcies and audit active accounts. Experienced customer service advocate. Strives for customer satisfaction in every endeavor. Solid history of achievement and growth. Quickly assesses changing scenarios and calmly prioritizes tasks. Team-oriented leader with strong organizational skills.

Worked with juvenile and adolescent teenagers in a group home setting. Clients were sex offenders who had the option to go to juvenile detention or receive treatment through the non profit. I would sit down with clients and assess their day. Therapeutic one on one conversations that address targets that clients are supposed to hit everyday. Teach them life skills and coping strategies when dealing with stressful, angry, or any other emotional situations that can be detrimental to the client's psyche. Pick them up from school and transport them to designated houses. Administer medication at designated times. Facilitated group activities to promote social skills and teamwork among residents. Monitored behavior and reported incidents to ensure a safe environment. Maintained accurate records of resident progress and behaviors consistently.