Summary
Overview
Work History
Skills
Timeline
AssistantManager
Dylana Jeffrey

Dylana Jeffrey

Driven Professional | Experienced in Office Support & Management | Passionate about Streamlining Processes for any Organization
Las Vegas,NV

Summary

  • Motivated skilled professional with over 10 years experience offering office support management in various works industries . Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Expert in CRM and office management. Desire to work in a collaborative, team-oriented environment with a detail-focused approach to resource management and day-to-day planning.

Overview

19
19
years of professional experience

Work History

Office Manager/Dispatch Coordinator

DOC TRUCKING LLC & DOC MOTORS LLC
Las Vegas, NV
01.2020 - 01.2024
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Assisted customers with questions about the titling process or fees associated with it.
  • Processed completed and signed title documents through the DMV'S electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Relay work orders and information between work crews, supervisors and field personnel.
  • Kept customers informed of transport trucks' whereabouts and expected time of arrival.
  • Document's services performed, operations information and dispatch details in system.

Administrative Assistant

Hair 2 You Imports
Las Vegas, NV
11.2014 - 07.2021
  • Supervised, trained, coached, and mentored employees and provided onsite training and continuing education to staff.
  • Proactively identified and solved complex strategy problems impacting business direction.
  • Maintain profitable and productive relationships with customers promptly responding to emails or personal visits to ensure customer satisfaction.
  • Developed organizational systems for financial reports, schedules, inventory control and merchandising.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.

Collections Coordinator

Loans by Letta
Oakland, CA
01.2009 - 01.2014
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Established solid record of maintaining consistent performance and quality levels.
  • Analyze and negotiated client portfolios to determine the best strategy to help accomplish financial resolutions as quickly as possible
  • Recorded information about customers' financial status and collections status efforts.
  • Maintained a close contact with creditors, collection agencies, collection law firms, and debt buyers daily.

Marketing Publications Specialist

Classified Flea Market
Oakland, CA
01.2005 - 11.2009
  • Developed sales and marketing presentations for current and prospective clients.
  • Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
  • Gathered competitor data, analyzing pricing, product sales and marketing strategies.
  • Maintained strong in-bound and out-bound calls, and quickly worked through scripts to address problems and services needed.

Skills

  • CRM and Office Management Software
  • Call Center Customer Service Environment
  • Full knowledge of Microsoft, Word, and Excel
  • Proficient in DMV titling procedures and documentation requirments
  • Management Operations and Efficiency
  • Work Planning and Prioritization
  • Teamwork and Collaboration
  • Ability to communicate comfortably with customers
  • Exceptional Collaborator among my peers
  • Digital literacy
  • Positive attitude
  • Ability to work independently
  • Strong interpersonal skills

Timeline

Office Manager/Dispatch Coordinator

DOC TRUCKING LLC & DOC MOTORS LLC
01.2020 - 01.2024

Administrative Assistant

Hair 2 You Imports
11.2014 - 07.2021

Collections Coordinator

Loans by Letta
01.2009 - 01.2014

Marketing Publications Specialist

Classified Flea Market
01.2005 - 11.2009

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Dylana JeffreyDriven Professional | Experienced in Office Support & Management | Passionate about Streamlining Processes for any Organization