Dylan Fortney

Dedicated and customer-focused associate with a proven ability to maintain accuracy, speed, and professionalism in a high-volume retail environment. Known for strong communication skills, reliability, and a positive attitude that supports both customers and team performance. Demonstrated excellence in transaction accuracy, problem-solving, and maintaining a clean and efficient experience for all.

Key Contributions

• Provides fast, friendly, and accurate service to every customer, delivering a consistently positive experience.
• Operated POS systems with precision, handling cash, cards, EBT, mobile payments, and high-volume transactions with 100% accuracy.
• Assisted new employees during onboarding, reinforcing correct procedures and strong customer service standards.
• Maintained a clean, organized, and welcoming area to improve efficiency and customer satisfaction.
• Collaborated with team members to meet daily performance goals, support workflow, and keep everything moving efficiently.
• Performed price checks, resolved issues, and addressed customer concerns with professionalism and urgency.
• Supported loss prevention efforts by identifying and reporting suspicious activity and following strict protocols.

Reliable and detail-oriented delivery driver with a consistent record of on-time performance, accurate handling, and exceptional customer service. Known for strong communication, safe driving practices, and the ability to manage multiple deliveries in fast-paced conditions while maintaining accuracy and professionalism.

Key Contributions:
• Delivered food, merchandise, and packages promptly and safely, ensuring each order met customer expectations.
• Managed efficient delivery routes using GPS and real-time adjustments to reduce delays and improve productivity.
• Handled fragile, perishable, and special-instruction items with care to maintain quality during transport.
• Maintained accurate delivery documentation, including timestamps, verification, and service notes.
• Resolved customer concerns, delivery discrepancies, and order issues with clear communication and a professional attitude.
• Conducted routine vehicle safety checks to ensure compliance and safe operation throughout each shift.
• Processed cash-on-delivery (COD) transactions securely and followed proper handling procedures.

Experienced, high positive management professional overseeing full scale restaurant and fast food operations, financial controls, staffing, team performance, store performance, marketing systems, guest satisfaction, and so much more all in a fast paced, high volume environment. Trusted as the primary leader on duty and known for maintaining operational excellence, maximizing revenue, and ensuring compliance with all financial, safety, and quality standards. Recognized for strong leadership, hands on problem solving, and the ability to stabilize operations while driving long-term growth.

Key Leadership & Operational Oversight

• Oversaw all daily restaurant operations including staffing, customer service, labor control, safety, quality assurance, cash management, and shift execution.
• Managed opening and closing procedures with accuracy, including cash drawers, deposits, reconciliations, store security, and end of the day reporting.
• Served as the primary leader on shift, making high level operational decisions, assigning staff, resolving issues, and ensuring uninterrupted workflow.
• Supervised and developed a team of employees, providing coaching, corrective action, motivation, and performance evaluations.
• Oversaw all payroll, labor analysis, scheduling, and coverage planning, ensuring optimal staffing levels and cost-control.
• Ensured full compliance with company policies, health department standards, and safety regulations through regular audits and corrective action plans.

Financial Management and Revenue Growth

• Managed daily profit controls, including labor percentages, food cost tracking, waste reduction, and operational budgeting.
• Executed and monitored pricing models, menu adjustments, and upsell strategies to increase revenue and improve profitability.
• Conducted in-depth market and competitor analysis to make informed decisions about pricing, promotions, and customer engagement strategies.
• Built and maintained vendor and supplier relationships, ensuring accurate ordering, cost effective purchasing, and consistent inventory flow.
• Reduced excess stock and improved inventory accuracy through forecasting and precise weekly counts.

Marketing, Branding, and Customer Engagement

• Led all digital marketing initiatives, including social media strategy, campaign development, website management, online reviews, and brand presentation.
• Designed and implemented promotional events, loyalty programs, parties, and targeted campaigns to boost customer retention and foot traffic.
• Enhanced brand reputation by responding to reviews, addressing customer concerns, and improving online visibility.
• Collaborated with ownership to roll out new menu items, products, and services based on customer demand and market trends.

Customer Service and Problem Resolution

• Resolved escalated customer issues with professionalism and urgency, protecting brand loyalty and ensuring guest satisfaction.
• Maintained a continuous presence on the floor to ensure service quality, food accuracy, and operational consistency.
• Built strong customer relationships through friendly interaction, issue resolution, and personalized service.

Team Culture and Development

• Fostered a positive, high performance environment through team building, conflict resolution, and daily motivation!
• Trained new hires and cross trained team members to strengthen operational flexibility and service efficiency.
• Promoted accountability and communication across all parts of the store to maintain smooth workflow and team alignment.