Dylan Genther
Spotswood,NJ
Summary
Accomplished Learning & Quality Operations Manager with a proven track record at Amazon, enhancing operational efficiency and team productivity through innovative process improvements and leadership development. Expert in operations management and effective communication, demonstrated by driving a 46% reduction in Pick Shorts, leading a team ranked top 5 in the network for performance, and spearheading a project that helped reduce new hire attrition by 7%. Skilled in fostering partnerships and mentoring teams to exceed industry standards.
Overview
7
7
years of professional experience
Work History
Learning & Quality Opertations Manager
Amazon
Cranbury, USA
04.2022 - Current
- Consistently and easily surpassing industry averages in all leadership performance metrics, including decision-making, safety, job satisfaction, and inclusion.
- Managing a team that consistently ranks as a top 5 site in the TNS network for productivity, count accuracy, and achieved the best annual IRDR average in our region throughout 2024.
- Directed a site project, yielding a 7% reduction in new hire attrition.
- Proxy for both Regional Quality and Regional Learning Managers. Opportunity to run Daily and Weekly Regional Business Review calls, along with other standard work.
- Achieved a 46% reduction in Pick Shorts quarter over quarter with innovative process enhancements and newly established work standards.
- Lead change management efforts through training, chairing weekly meetings, and simplifying complex information into actionable plans. Ensure all changes are well communicated, and adopted.
Outbound Operations Manager
Amazon
Cranbury, USA
01.2022 - 04.2022
- Coordinated and managed efforts across multiple departments and salaried leaders to meet customer expectations.
- Built and executed productivity plans through forecast reviews, determining productivity requirements, and shift performance evaluations.
- Supervised and drove shift-long team interactions to uphold top standards in safety, quality, and performance.
- Collaborated daily with all support teams, including Safety, Maintenance, Loss Prevention, Learning, and Human Resources, to act on network and site lead initiatives.
Area Manager of Operations
Amazon
Burlington, NJ
04.2020 - 12.2021
- Achieved highest shift performance through effective management of S&OP targets over a span of three quarters.
- Delivered presentation to NACF team, highlighting new network-wide process rollout findings.
- Supervised and coordinated the daily activities of more than 100 direct reports.
- Created strategic action plans to align the team with customer demands, planned performance, and unplanned performance.
- Ensured compliance with OSHA regulations and other safety programs to maintain a safe workplace.
Retail Customer Logistics CPFR Co-op
Johnson & Johnson
Skillman, USA
01.2018 - 07.2018
- Coordinated purchasing of $500,000 in weekly inventory to maintain stock at Kroger's distribution centers.
- Communicated with our buyer to discuss the supply status of vulnerable items and their effect on business
- Partnered with sales team to project future brand sales on a monthly basis.
- Performed data analysis to identify and resolve metric flaws.
- Produced comprehensive reports on the status of items across multiple departments including performance metrics, delivery timelines, inventories, and cost analysis.
- Enhanced base business reporting for greater efficiency and automation.
Education
Master of Business Administration -
Rider University
Lawrenceville, NJ08.2019
Bachelor of Science - Finance
Rider University
Lawrenceville, NJ05.2018
Skills
- Partnership Development
- Customer Engagement
- Operations Management
- Recruiting and Interviewing
- Effective Communication
- Leadership Development
- Project Management
- Inventory Management
- Performance Evaluations
- Analytical Problem Solving
- Emergency Response
- Proficient in Excel
- Goal Setting
- Lean Six Sigma
Leadership Experience
- Managed 100+ direct reports and multiple salaried leaders
- Member, Fundraising Committee, and Standards Chair, Theta Chi Fraternity, 11/17, 05/19
- Member and Public Relations Chair, DAARSTOC, 01/16, 05/18, Attended weekly meetings to develop professional skills including giving and receiving feedback, communicating, problem solving, public speaking, and interviewing
References
References available upon request.
Timeline
Learning & Quality Opertations Manager
Amazon
04.2022 - Current
Outbound Operations Manager
Amazon
01.2022 - 04.2022
Area Manager of Operations
Amazon
04.2020 - 12.2021
Retail Customer Logistics CPFR Co-op
Johnson & Johnson
01.2018 - 07.2018
Master of Business Administration -
Rider University
Bachelor of Science - Finance
Rider University
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