DYLAN MLCOCH
Rancho Santa Margarita,CA
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Manager
VERITONE INC
04.2022 - 01.2024
- Spearheaded program management for the highest-growth Business Unit, specializing in Legal, Government, and Compliance services, FedRamp and SLED.
- Developed and maintained comprehensive project management documentation, including detailed project plans, timelines, work breakdown structures, and budget tracking, ensuring alignment with organizational goals and timely delivery of key initiatives.
- Acted as Scrum Master and adopted agile methodologies to foster collaboration across teams, streamline development processes to meet delivery timelines.
- Refined Software Development Life Cycle documentation, tailored to specific needs of stakeholders, thereby improving process transparency & regulatory compliance.
- Used internal analytics to initiate pipeline of software enhancement requests from Business Unit and Product Manager, prioritizing features based on strategic value and customer impact.
- Spearheaded design and deployment of data frameworks for training AI video processing models, significantly improving its ability to detect identified new objects in video content, contributing to advancement of AI product innovation.
Project Manager
QUANDIS INC
06.2013 - 04.2022
- Designed and implemented detailed project plans, including clearly defined timelines, measurable milestones, and precise budget requirements, ensuring efficient project execution and alignment with organizational objectives.
- Managed product pre-sales consultation, post-sale implementation & ongoing account management, displaying effective project management techniques and providing strategic guidance to ensure client satisfaction.
- Led the management of a diverse portfolio of 10 SaaS products, focusing on optimizing REST API functionalities to drive seamless product integration and scalability.
- Ensured alignment between technical teams and business goals, streamlined project timelines, and fostered collaboration to deliver high-performing solutions that improved system interoperability and enhanced client satisfaction.
- Executed strategic pricing and product optimization initiatives, leading to 25% increase in monthly billable revenue among lower-tier clients and generating additional $50,000 in monthly revenue across the entire client base.
- Enhanced internal core systems, refined code deployment processes, and managed delivery of client-specific product requirements.
- Established practices for support desk team, building custom tools & leveraging Azure DevOps, FreshDesk, & GitHub to streamline operations & improve response times.
MSP Consultant
CPI SOLUTIONS
01.2009 - 06.2013
- Played a key role in managing clients' IT infrastructure, such as gathering IT requirements, budget planning, procurement, design, setup & maintenance of bespoke technology solutions.
- Served as trusted advocate for clients' IT strategies by performing monthly, quarterly, and annual Chief Information Officer (CIO) duties, focusing on ensuring seamless implementation of tailored products that met client criteria and needs.
- Created detailed policies, procedures, client documentation templates, and an organizational hierarchy for enhanced operational efficiency and service delivery.
Education
Bachelor of Business Administration - Marketing
University of Arkansas, Little Rock
Bachelor of Business Administration - Computer Information Systems
University of Arkansas, Little Rock
Skills
- Full Cycle Project Management
- Product strategy and execution
- Client Experience Enhancement
- Vendor performance oversight
- Agile & Scrum Methodologies
- Strategic Planning & Execution
- Revenue Growth Optimization
- Project Budget Management
- Change Management
- Client Acquisition & Retention
- SaaS/RESTful Product & Scalability
- Emerging Technologies Integration
- Data-Driven Decision Making
- Stakeholder Engagement
- Transformative Leadership
- Cross-Departmental Collaboration
Certification
- Project Management, University of California Irvine - Division of Continuing Education
Timeline
Program Manager
VERITONE INC
04.2022 - 01.2024
Project Manager
QUANDIS INC
06.2013 - 04.2022
MSP Consultant
CPI SOLUTIONS
01.2009 - 06.2013
Bachelor of Business Administration - Marketing
University of Arkansas, Little Rock
Bachelor of Business Administration - Computer Information Systems
University of Arkansas, Little Rock
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