Dylanne Lockeby
Kyle
Summary
Dynamic Mobile and Fleet Service Manager with a focus on operational efficiency, critical thinking, and relationship building. Achieved streamlined workflows and enhanced service delivery, contributing to improved client retention and satisfaction.
Overview
3
3
years of professional experience
Work History
Mobile and Fleet Manager
San Marcos CDJR
San Marcos, TX
09.2025 - Current
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Coordinated scheduling of service appointments, optimizing technician availability and efficiency.
- Served as a liaison between clients and technicians, facilitating clear communication to resolve issues promptly.
- Scheduled service for customers both in person or on phone to facilitate prompt and accurate diagnosis of problems.
- Established excellent rapport with both internal teams and external partners involved in fleet service procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promoted brand at industry events and through ongoing networking efforts.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Coordinated scheduling and logistics for mobile service appointments, enhancing operational efficiency.
- Collaborated with technicians to streamline workflows and improve service delivery processes.
- Evaluated and recommended improvements for various internal processes, resulting in more streamlined workflows and enhanced operational efficiency.
- Contributed significantly towards the company's growth by acquiring new corporate accounts through targeted outreach efforts along with maintaining solid relationships with existing customers.
- Coordinated with cross-functional teams to implement new mobile services, resulting in improved client retention rates.
- Processed warranty claims efficiently, ensuring adherence to company policies and procedures.
Service Manager
San Antonio CDJR
San Antonio, TX
08.2024 - 09.2025
- Oversaw daily service operations, ensuring high-quality customer satisfaction and efficient workflow.
- Developed process improvements that streamlined service operations and reduced turnaround times.
- Hired, trained and supervised team of service staff members to meet business goals.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Trained new staff on service procedures and customer interaction best practices.
Service Advisor
Steele CDJR
San Antonio, TX
01.2023 - 08.2024
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Provided detailed explanations of service recommendations and maintenance options.
- Collaborated with technicians to ensure accurate diagnosis and timely repairs.
- Managed customer communications, ensuring satisfaction throughout service process.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Education
High School Diploma -
Piedra Vista High School
Farmington, NMSkills
- Operational efficiency
- Critical thinking
- Relationship building
- Multitasking and organization
- Attention to detail
- Excellent communication
- Goal-oriented mindset
- Team collaboration
Timeline
Mobile and Fleet Manager
San Marcos CDJR
09.2025 - Current
Service Manager
San Antonio CDJR
08.2024 - 09.2025
Service Advisor
Steele CDJR
01.2023 - 08.2024
High School Diploma -
Piedra Vista High School