Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
• Set and managed policies for concierge services and guest relations.
Maintained high employee satisfaction and performance with
hands-on and collaborative style.
•Developed and implemented strategies to improve guest experiences
and build loyalty.
• Created and delivered effective training materials and courses.
• Reviewed upcoming events and planned for expected challenges.
Monitored reviews and social networking sites and feeds to respond to
questions or complaints.
•Enhanced collaboration between team members by preparing meeting
materials and taking clear notes to distribute to stakeholders.
•Improved customer satisfaction scores through application of superior
conflict resolution and problem-solving skills.
•Produced high-quality documents, spreadsheets and presentations for
internal and customer-facing needs using MS Office suite.
•Established efficient workflow processes, monitored daily productivity
and implemented modifications to improve overall effectiveness of
personnel and activities.
•Helped employees with day-to-day work and complex problems by
applying motivational and analytical strategies.
Professional demeanor
Exceptional customer service
Product promotions
Problem-solving skills
Excellent people skills
Adapt to diverse groups
Who I am as a person matters most to me, and as of 2020, I have identified as Non-Binary, as I feel it deeply reflects who I have come to be as a person. I go by my preferred name "River", but on legal documentation, I am under"Dylan".
Venetian is the woman who runs the show. While the extensive part of my resume resides in sales and customer service, my career now lies in performance and hosting. Now at the three and a half year mark into my drag career, I have show extensive determination and drive into my drag, as seen by my nomination of DC's Best Out of Town Performer and Dancer along side veterans who have been in the scene for over a decade long. I have also hosted multiple shows across the DMV, including sold out brunches, night shows, and currently Drag Race Viewing Parties at Shakers DC. If you haven't already heard my name, you could ask anybody in the scene and they'd have something (nice) to say. My passion and drive flourish in this community, so any time I'm tasked with something regarding my career, you will always receive 110% effort and will not be disappointed. While I trust my word on paper, my resume does exceed it, so I'd love if you took a look at me on instagram! You can find me at @im.venetian and I'd love to show off all of my talents.