Summary
Overview
Work History
Skills
Accomplishments
Identity
Drag
Timeline
Generic

DYLAN(RIVER) SCHRECKHISE

Guest Specialist
Washington

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.

Overview

9
9
years of professional experience

Work History

Key Holder & Artist

Estee Lauder
04.2022 - 05.2023
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
  • Provided personalized skincare recommendations to specifically target top concerns.
  • Demonstrated and explained use of different beauty products to educate customers.

Photographer's Assistant

Alexander Burruss
08.2021 - Current
  • Used Adobe Photoshop to complete basic image editing such as retouching skin tones and improving lighting and color.
  • Scanned photographs into computers for editing, storage and electronic transmission.
  • Photographed high-quality images for various print and digital projects.
  • Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
  • Digitally edited photos to enhance appearance.
  • Created social media campaigns and posts to promote company's portfolio and improve brand appeal.
  • Increased website traffic by updating and managing newly designed website to appeal to wider audience.
  • Inspected proofs to verify quality and determine needed adjustments and retouches.
  • Selected and set up appropriate props, backdrops and lighting.
  • Defined and recommended detailed solutions to capture images.
  • Fabricated camera mounts and cases to capture images and protect equipment.
  • Maintained and shared portfolios of artistic work to demonstrate styles, interests and abilities with potential customers.
  • Completed complex photo shoots at indoor and outdoor venues.
  • Archived photographs on computers and servers.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Experimented with different lighting effects to deliver unique images.
  • Portfolio: https://alexburrussphotography.pixieset.com/

Sales Associate

Urban Outfitters, Inc.
09.2021 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Achieved perfect attendance and on-time record.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Tracked stock using company inventory management software.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Processed product returns and assisted customers with other selections.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Prepared large cash deposits with zero discrepancies.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained records related to sales, returns and inventory availability.

Guest Service Associate

Guest Services George Washington's Mount Vernon
06.2019 - 07.2021

• Set and managed policies for concierge services and guest relations.
Maintained high employee satisfaction and performance with
hands-on and collaborative style.
•Developed and implemented strategies to improve guest experiences
and build loyalty.
• Created and delivered effective training materials and courses.
• Reviewed upcoming events and planned for expected challenges.
Monitored reviews and social networking sites and feeds to respond to
questions or complaints.
•Enhanced collaboration between team members by preparing meeting
materials and taking clear notes to distribute to stakeholders.
•Improved customer satisfaction scores through application of superior
conflict resolution and problem-solving skills.
•Produced high-quality documents, spreadsheets and presentations for
internal and customer-facing needs using MS Office suite.
•Established efficient workflow processes, monitored daily productivity
and implemented modifications to improve overall effectiveness of
personnel and activities.
•Helped employees with day-to-day work and complex problems by
applying motivational and analytical strategies.

Thrift Store Volunteer

Fort Sam Houston Spouses Club
06.2016 - 05.2018
  • Set and managed policies for concierge services and guest relations.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style
  • Developed and implemented strategies to improve guest experiences and build loyalty
  • Created and delivered effective training materials and courses.
  • Reviewed upcoming events and planned for expected challenges.
  • Monitored reviews and social networking sites and feeds to respond to questions or complaints
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Helped with office tasks including taking messages, scanning documents and answering phone inquiries
  • Greeted visitors and answered questions about program, requirements and opportunities
  • Assisted with recordkeeping to maintain data for ongoing grant funding and regulatory compliance
  • Maintained clean, neat and operational facilities to serve all program needs
  • Freed full-time employees up for more critical work by completing clerical tasks and office work
  • Developed monthly schedules and assignments for volunteer staff.
  • Engaged in community outreach to aid program mission centered on community support and enrichment
  • Supported staff with clerical work and other office tasks.
  • Used strong interpersonal communication skills to convey information to others
  • Coordinated food, clothing and household items for disadvantaged individuals and families.

Skills

Professional demeanor

Exceptional customer service

Product promotions

Problem-solving skills

Excellent people skills

Adapt to diverse groups

Accomplishments


  • 100% Work Evaluation by Employers
    (On a Scale of 1-100%) 2020
  • Appointed to Executive board after 1st year in
    KPC 2021
  • ELOC Award for Leadership 2017

Identity

Who I am as a person matters most to me, and as of 2020, I have identified as Non-Binary, as I feel it deeply reflects who I have come to be as a person. I go by my preferred name "River", but on legal documentation, I am under"Dylan".

Drag

Venetian is the woman who runs the show. While the extensive part of my resume resides in sales and customer service, my career now lies in performance and hosting. Now at the three and a half year mark into my drag career, I have show extensive determination and drive into my drag, as seen by my nomination of DC's Best Out of Town Performer and Dancer along side veterans who have been in the scene for over a decade long. I have also hosted multiple shows across the DMV, including sold out brunches, night shows, and currently Drag Race Viewing Parties at Shakers DC. If you haven't already heard my name, you could ask anybody in the scene and they'd have something (nice) to say. My passion and drive flourish in this community, so any time I'm tasked with something regarding my career, you will always receive 110% effort and will not be disappointed. While I trust my word on paper, my resume does exceed it, so I'd love if you took a look at me on instagram! You can find me at @im.venetian and I'd love to show off all of my talents.

Timeline

Key Holder & Artist

Estee Lauder
04.2022 - 05.2023

Sales Associate

Urban Outfitters, Inc.
09.2021 - Current

Photographer's Assistant

Alexander Burruss
08.2021 - Current

Guest Service Associate

Guest Services George Washington's Mount Vernon
06.2019 - 07.2021

Thrift Store Volunteer

Fort Sam Houston Spouses Club
06.2016 - 05.2018
DYLAN(RIVER) SCHRECKHISEGuest Specialist