Dylan Smith

Besides my listed coffee experience, I have had a personal passion for the crafting of coffee drinks for many years.

I've brewed coffee on several industry standard espresso machines regularly in my home and friends since 2014; recently, in 2020, after getting into proper pour-over technique and feeling the need for something new, I began brewing on the Hario Syphon with great success.

• Last summer, I was asked to run a barista-bar for a two-day weekend wedding! Around 150 people showed up. It was a great experience talking with folks about new coffee and sharing in the joy during the celebrations
• For this wedding, I was given a budget and asked to provide the beans I would using, and I ended up being able to use some Proud Mary's espresso blend + some specialty award winning selections from other well known roasters.

• Sales Experience: I excel in a sales environment and have direct experience with Road and Mountain Bicycle sales.

Through this sales experience, I've dialed in my ability to understand customer needs, provide tailored product knowledge, and close sales effectively.

I feel confident that these skills extend past my experience with cycles and can be tooled and focused for other sales opportunities.

• My focus was in customer satisfaction and placement, building lasting relationships with customers, and offering quality advice - to ensure a satisfying shopping experience.

• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Answered customer telephone calls promptly and appropriately handled requests.
• Used internal software to process reservations, check-ins and check-outs.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Provided in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment, and shopping activities.
• Communicated with housekeeping and maintenance staff to address requests and complaints made by guests.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

• Barista bar and smoothie counter, food prep, packaging of deli items, and regular cleaning in the deli area.

• Sales floor operations, costumer relations, point of sales.
• Road bicycle building and repair, inventory management, time management

• Fully self employed for several years, then contracted out through an agency
• One on one care, advanced care, housekeeping, assisted senior living, multiple locations.
• During my time as a caregiver, I also worked in different sorts of kitchen setups making full meals.

• Espresso bar, mixed smoothies, point of sales operation, closing duties

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