Dylan Zoller
Columbus,OH
Summary
Results-driven Data Center Infrastructure professional with nearly four years at Amazon Web Services (AWS), advancing to L4 Infrastructure Deployment Technician. Expertise in large-scale network deployments, physical layer troubleshooting, and technical diagnostics. Proven leadership as Building Lead, overseeing site-wide metrics and on-call teams. Strong adaptability to evolving challenges, consistently delivering reliable results in dynamic team environments.
Overview
9
9
years of professional experience
Work History
Infrastructure Deployment Technician (L4)
Amazon Web Services (AWS)
02.2025 - Current
- Ensured secure provisioning by leading physical layer deployment for network infrastructure.
- Maintained project timelines through specialized troubleshooting of fiber link issues.
- Supported site expansions by collaborating cross-functionally with deployment teams.
Data Center Operations Building Lead (L3)
Amazon Web Services (AWS)
03.2024 - 02.2025
- Ensured 24/7 uptime by leading on-call team and incident response efforts.
- Monitored ticket queues and SLA compliance, reporting performance to site leadership.
- Directed technician onboarding and mentorship, promoting adherence to global SOPs.
- Served as primary operational leader for all DCO technicians in facility.
- Managed critical workflows for hardware and network break/fix incidents.
Data Center Operations Technician (L2 & L3)
Amazon Web Services (AWS)
07.2022 - 03.2024
- Ensured infrastructure reliability through rapid maintenance of systems.
- Oversaw hardware lifecycle and prepared new data center environments.
- Collaborated with engineers to resolve complex incidents during on-call rotations.
Work-Based Learning Technician (L2)
Amazon Web Services (AWS)
04.2022 - 07.2022
- Gained foundational experience in data center operations, focusing on hardware management and troubleshooting workflows.
Store Manager
Pinch A Penny Pool Patio Spa
12.2020 - 08.2021
- Directed daily operations and led the sales team for a high-performing franchise, achieving consistent revenue growth.
- Managed hiring, coaching, and KPI tracking while maintaining 100% compliance with corporate brand audits.
Sales Associate
Pinch A Penny Pool Patio Spa
07.2016 - 04.2020
- Enhanced customer satisfaction by assisting with product selection and providing exceptional service.
- Maintained organized inventory levels, ensuring efficient stock replenishment on sales floor.
- Minimized checkout errors by processing transactions efficiently with point-of-sale systems.
- Executed promotional displays and upheld presentation standards through team collaboration.
Education
High School Diploma -
Saint Stephen’s Episcopal School
Bradenton, FL05-2020
Skills
- Infrastructure deployment and patching expertise
- Break/fix maintenance expertise
- On-call team leadership
- Team development
- Safety protocol adherence
- Meticulous attention to specifics
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Maintenance and repairs
- Quality control
Websites
Timeline
Infrastructure Deployment Technician (L4)
Amazon Web Services (AWS)
02.2025 - Current
Data Center Operations Building Lead (L3)
Amazon Web Services (AWS)
03.2024 - 02.2025
Data Center Operations Technician (L2 & L3)
Amazon Web Services (AWS)
07.2022 - 03.2024
Work-Based Learning Technician (L2)
Amazon Web Services (AWS)
04.2022 - 07.2022
Store Manager
Pinch A Penny Pool Patio Spa
12.2020 - 08.2021
Sales Associate
Pinch A Penny Pool Patio Spa
07.2016 - 04.2020
High School Diploma -
Saint Stephen’s Episcopal School