Dylen Silvera
Scranton,PA
Summary
Adept at data analysis and problem-solving, I leveraged my expertise in Excel and technical troubleshooting at RxBenefits to streamline data processing and enhance system configurations. My role significantly improved inter-departmental communications and project outcomes, demonstrating a detail-oriented mindset and effective time management skills.
Overview
5
5
years of professional experience
Work History
Structure Analyst
RxBenefits
08.2023 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Serves as the structure configuration expert on a combined 200+ client implementations, medical vendor changes, eligibility changes, and various benefit changes over the course of the year
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Attends internal/external calls as needed to provide support from a structure perspective
- Serves as a technical expert in various EDI file types to file specifications to troubleshoot errors
Data Analyst
Benefitfocus
09.2021 - 08.2023
- Managed around 300 complex file feeds, extracted data files, validating results leveraging validating tools, executed workarounds, and communicated back to internal teams and external teams
- Communicated directly with internal, customer and third-party teams regarding data processes and issues via email
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
Hardware Technician
C3i Solutions
08.2020 - 02.2021
- Provided hardware services for the end users of 80% of the top 20 pharmaceutical firms including: Merck, Pfizer, Johnson & Johnson, AstraZeneca, and AbbVie
- Imaged and blueprinted mobile devices and laptops for above-mentioned firms
- Investigated hardware product issues involving materials and software and devised solutions.
Education
Bachelor of Science - Information Technology
Peirce College
Philadelphia08.2021
Skills
- Data Analysis in Excel
- Accurate Data Entry
- Salesforce Expertise
- Microsoft Outlook Proficiency
- Microsoft Office Proficiency
- Microsoft Teams Collaboration Skills
- Skilled in Windows 10/11 Operations
- Technical Troubleshooting
- Effective Time Management
- Analytical Problem Solving
- Detail-Oriented Mindset
Timeline
Structure Analyst
RxBenefits
08.2023 - Current
Data Analyst
Benefitfocus
09.2021 - 08.2023
Hardware Technician
C3i Solutions
08.2020 - 02.2021
Bachelor of Science - Information Technology
Peirce College
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