Trained new route service representatives on company procedures, product knowledge, and best practices for excellent customer service.
Provided exceptional customer service by actively listening to client needs and offering tailored product recommendations based on their requirements.
Streamlined delivery processes for improved efficiency and reduced delivery times.
Effectively managed high call volumes during peak hours, prioritizing urgent requests and maintaining a professional demeanor throughout interactions.
Enhanced customer satisfaction by promptly addressing concerns and providing efficient route service solutions.
Adhered to all safety regulations while operating company vehicles to ensure a safe working environment for both employees and clients.
Operations Manager
Raising Cane’s Chicken Fingers
09.2022 - 03.2023
Supervised operations staff and kept employees compliant with company policies and procedures.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Assistant General Manager
Dave’s Hot Chicken
09.2021 - 09.2022
Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Managed team schedule with eye for coverage needs and individual strengths.
Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Operations Manager
Raising Cane’s Chicken Fingers
02.2020 - 04.2021
Supervised operations staff and kept employees compliant with company policies and procedures.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Developed and implemented strategies to maximize customer satisfaction.
4th Manager
In-N-Out Burger
10.2011 - 02.2020
Cultivated an environment of continuous learning among team members, promoting professional growth opportunities through workshops or seminars.
Oversaw quality assurance measures to maintain high standards of excellence within products or services offered by the organization.
Increased customer satisfaction through timely problem resolution and proactive communication with clients.
Elevated company reputation through commitment to ethical business practices, social responsibility initiatives, and community engagement efforts.
Improved team productivity by implementing effective project management strategies and optimizing workflow processes.
Customer Service Representative
Majestic Printing Systems
10.2015 - 03.2017
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Some College (No Degree) -
Riverside Community College
Riverside, CA
High School Diploma -
Gladstone High School
Covina, CA
01.2010
Skills
Strong customer service
Effective time management
Goal-oriented mindset
Scheduling flexibility
Sales proficiency
Cash handling experience
Team support
Work ethic and integrity
Patience and empathy
Training
Sales and customer service training at In-N-Out Burger