Dyllan J. Duenas
Azusa,CA
Overview
13
13
years of professional experience
Work History
Route Service Sales Representative
Cintas Corp
Santa Fe Springs, CA
03.2023 - Current
- Trained new route service representatives on company procedures, product knowledge, and best practices for excellent customer service.
- Provided exceptional customer service by actively listening to client needs and offering tailored product recommendations based on their requirements.
- Streamlined delivery processes for improved efficiency and reduced delivery times.
- Effectively managed high call volumes during peak hours, prioritizing urgent requests and maintaining a professional demeanor throughout interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing efficient route service solutions.
- Adhered to all safety regulations while operating company vehicles to ensure a safe working environment for both employees and clients.
Operations Manager
Raising Cane’s Chicken Fingers
Alhambra, CA
09.2022 - 03.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Assistant General Manager
Dave’s Hot Chicken
Lakewood, CA
09.2021 - 09.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Operations Manager
Raising Cane’s Chicken Fingers
City of Industry, CA
02.2020 - 04.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
4th Manager
In-N-Out Burger
Azusa, CA
10.2011 - 02.2020
- Cultivated an environment of continuous learning among team members, promoting professional growth opportunities through workshops or seminars.
- Oversaw quality assurance measures to maintain high standards of excellence within products or services offered by the organization.
- Increased customer satisfaction through timely problem resolution and proactive communication with clients.
- Elevated company reputation through commitment to ethical business practices, social responsibility initiatives, and community engagement efforts.
- Improved team productivity by implementing effective project management strategies and optimizing workflow processes.
Customer Service Representative
Majestic Printing Systems
Riverside, CA
10.2015 - 03.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Some College (No Degree) -
Riverside Community College
Riverside, CAHigh School Diploma -
Gladstone High School
Covina, CA01.2010
Skills
- Strong customer service
- Effective time management
- Goal-oriented mindset
- Scheduling flexibility
- Sales proficiency
- Cash handling experience
- Team support
- Work ethic and integrity
- Patience and empathy
Training
- Sales and customer service training at In-N-Out Burger
- Communication skills training at In-N-Out Burger
Timeline
Route Service Sales Representative
Cintas Corp
03.2023 - Current
Operations Manager
Raising Cane’s Chicken Fingers
09.2022 - 03.2023
Assistant General Manager
Dave’s Hot Chicken
09.2021 - 09.2022
Operations Manager
Raising Cane’s Chicken Fingers
02.2020 - 04.2021
Customer Service Representative
Majestic Printing Systems
10.2015 - 03.2017
4th Manager
In-N-Out Burger
10.2011 - 02.2020
Some College (No Degree) -
Riverside Community College
High School Diploma -
Gladstone High School