Overview
Work History
Education
Skills
Training
Timeline
Generic

Dyllan J. Duenas

Azusa,CA

Overview

13
13
years of professional experience

Work History

Route Service Sales Representative

Cintas Corp
03.2023 - Current
  • Trained new route service representatives on company procedures, product knowledge, and best practices for excellent customer service.
  • Provided exceptional customer service by actively listening to client needs and offering tailored product recommendations based on their requirements.
  • Streamlined delivery processes for improved efficiency and reduced delivery times.
  • Effectively managed high call volumes during peak hours, prioritizing urgent requests and maintaining a professional demeanor throughout interactions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing efficient route service solutions.
  • Adhered to all safety regulations while operating company vehicles to ensure a safe working environment for both employees and clients.

Operations Manager

Raising Cane’s Chicken Fingers
09.2022 - 03.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Assistant General Manager

Dave’s Hot Chicken
09.2021 - 09.2022
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Operations Manager

Raising Cane’s Chicken Fingers
02.2020 - 04.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.

4th Manager

In-N-Out Burger
10.2011 - 02.2020
  • Cultivated an environment of continuous learning among team members, promoting professional growth opportunities through workshops or seminars.
  • Oversaw quality assurance measures to maintain high standards of excellence within products or services offered by the organization.
  • Increased customer satisfaction through timely problem resolution and proactive communication with clients.
  • Elevated company reputation through commitment to ethical business practices, social responsibility initiatives, and community engagement efforts.
  • Improved team productivity by implementing effective project management strategies and optimizing workflow processes.

Customer Service Representative

Majestic Printing Systems
10.2015 - 03.2017
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Some College (No Degree) -

Riverside Community College
Riverside, CA

High School Diploma -

Gladstone High School
Covina, CA
01.2010

Skills

  • Strong customer service
  • Effective time management
  • Goal-oriented mindset
  • Scheduling flexibility
  • Sales proficiency
  • Cash handling experience
  • Team support
  • Work ethic and integrity
  • Patience and empathy

Training

  • Sales and customer service training at In-N-Out Burger
  • Communication skills training at In-N-Out Burger

Timeline

Route Service Sales Representative

Cintas Corp
03.2023 - Current

Operations Manager

Raising Cane’s Chicken Fingers
09.2022 - 03.2023

Assistant General Manager

Dave’s Hot Chicken
09.2021 - 09.2022

Operations Manager

Raising Cane’s Chicken Fingers
02.2020 - 04.2021

Customer Service Representative

Majestic Printing Systems
10.2015 - 03.2017

4th Manager

In-N-Out Burger
10.2011 - 02.2020

Some College (No Degree) -

Riverside Community College

High School Diploma -

Gladstone High School
Dyllan J. Duenas