Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dyllan Stokes

Vero Beach

Summary

With over 12 years of experience in the Powersports industry, I’ve built a strong foundation rooted in both the Service and Parts Departments. I began my career in the Service Department, where I spent 2 years developing a deep understanding of the technical side of the business. For the past 7 years, I’ve been working in the Parts Department—a role where I’ve discovered not only my passion, but also significant potential for improvement and growth within the department.

While I don’t claim to know everything, I bring with me the experience and insight to recognize what works and what doesn’t in a successful parts operation. I am always eager to learn new skills the right way—committed to doing so while strictly adhering to company policies and procedures.

This industry doesn’t feel like work to me—it feels like a passion. I take great pride in what I do and am my own biggest critic because I always strive to give 110%. My ultimate goal is to step into the role of Parts Manager, and I’m excited about the opportunity to grow further and take on new challenges.

I appreciate your consideration and hope to be given the chance to continue growing within this industry I care so deeply about.

Overview

11
11
years of professional experience

Work History

Parts & Accessories Specialist

Route 1 Motorsports
01.2022 - Current
  • Managed returns and exchanges efficiently, ensuring customer satisfaction while adhering to store policies.
  • Developed strong relationships with suppliers to secure favorable pricing on high-quality products.
  • Enhanced overall shopping experience with exceptional customer service, quickly addressing any questions or concerns.
  • Organized product displays according to visual merchandising guidelines, optimizing accessibility and appeal of accessories assortment.
  • Contributed to achieving sales targets by effectively promoting current promotions and incentives to customers during transactions.
  • Increased customer satisfaction by providing personalized accessory recommendations based on individual style preferences.
  • Supported store management in maintaining a clean, visually appealing retail space that attracted customers and encouraged browsing.
  • Improved store reputation through consistent delivery of knowledgeable, friendly service to all customers who entered the store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.

Parts & Accessories Specialist

ARS PowerSports
01.2015 - 01.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

Technical/Trade Degree - Motorcycle Mechanics

Motorcycle Mechanics Institute
Orlando
06-2014

Skills

  • Goal oriented
  • Product knowledge expertise
  • Store maintenance
  • Upselling strategies
  • Customer service
  • Inventory control
  • Relationship building
  • Decision-making
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Product management
  • Inventory management

Timeline

Parts & Accessories Specialist

Route 1 Motorsports
01.2022 - Current

Parts & Accessories Specialist

ARS PowerSports
01.2015 - 01.2020

Technical/Trade Degree - Motorcycle Mechanics

Motorcycle Mechanics Institute