Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Dyllan Akana-kaleialoha

Honolulu,HI

Summary

Customer experience prioritization and results-driven Store Manager with 9+ years of experience in retail operations, sales, and team leadership. Adept at prioritizing tasks and achieving performance goals. Skilled in recruiting, training, and managing store associates and assistant managers.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Store Manager

Zumiez
Kapolei, HI
02.2015 - 08.2024
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Oversaw inventory management through cycle counts, audits, and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Strengthened workflow productivity by hiring, managing, and developing top talent.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Home Theater Sales Associate

Best Buy
Honolulu, HI
06.2017 - 07.2018
  • Educated customers on various product offerings from home theater companies, enabling clients to make better buying decisions.
  • Approached customers and started engaging conversations through the use of effective interpersonal and people skills.
  • Answered store and merchandise questions, and led customers to wanted items.
  • Greeted customers to determine wants or needs.

Restaurant Busser

Gyu-Kaku
Honolulu, HI
10.2014 - 12.2015
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Cleared, cleaned and sanitized booth and chair cushions and tables.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.

Housekeeper

Marriot Hotel
Honolulu, HI
09.2013 - 08.2014
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Education

High School Diploma -

Halau Lokahi Hawaiian Charter School
Honolulu, HI
06.2013

Skills

  • Customer service
  • Store Merchandising
  • Multitasking
  • Team Building and Leadership
  • Staff Development
  • Employee Supervision and Motivation
  • Problem Anticipation and Resolution
  • Business Leadership
  • Team Leadership
  • Strong Work Ethic
  • Initiative and Self-Motivation

Accomplishments

  • First Store Manager from Hawaii to be awarded R.S.M.O.Y (Regional Store Manager of the year)
  • 2x M.V.P in Store Manager classes
  • Ranked in the top 150 sales people 3 years in a row 2015-2017
  • Ran consistent store sales gains
  • Developed and implemented new loss prevention methods which resulted in a 1.5% reduction in shrinkage rates.

Certification

  • Life Licensed
  • Bartending certified

Timeline

Home Theater Sales Associate

Best Buy
06.2017 - 07.2018

Store Manager

Zumiez
02.2015 - 08.2024

Restaurant Busser

Gyu-Kaku
10.2014 - 12.2015

Housekeeper

Marriot Hotel
09.2013 - 08.2014

High School Diploma -

Halau Lokahi Hawaiian Charter School

Similar Profiles

CREATE PROFILE
Dyllan Akana-kaleialoha